Fix Your Stuff Community Store

Released September 20, Apple's mainstream 2019 iPhone comes with a 6.1" LCD touchscreen, dual cameras, and six available colors. Successor to the iPhone XR.

475 Questions View all

Options

Face ID stopped working after I dropped my phone

I dropped my phone yesterday and now Face ID doesn’t work. I would replace the sensors and everything, but would it be like the touch ID on phones with home buttons where touch ID stopes working?

Answered! View the answer I have this problem too

Is this a good question?

Yes No
Score 1
2 Comments

what do you mean by it stopped working? Does it say move around so it can get a better reading or does it say "unable to activate FaceID?

by

It says that Face ID cannot be activated on this device

by

Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Chosen Solution

Options

Yes, unfortunately the FaceID is locked from the original front camera assembly to the original logic board. This means any replacement parts may still function correctly, but without the biometric features.

You can try factory resetting the phone after a back-up to see if that recovers the FaceID on original device but not too likely…

Was this answer helpful?

Yes No
Score 2
Add a comment

Add your answer

Lester Crest will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 2

Past 30 Days: 17

All Time: 1,920