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Repair documentation and service information for Hisense televisions.

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My tv will not display picture

Last night my tv worked find. I turned it off and went to bed. Today I turned it on and it was still fine. I went to the store and now my tv will not turn on. I just got it in July. I have a whole black screen but there’s still sound.

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Hi @alonzo1062 ,

What is the source of the TV signal, a TV antenna or a "box" of some sort?

If a "box" try turning off the TV and also turn off the "box", wait a minute or so and then turn the "box' back on again. Wait until it has stabilized and then turn on the TV and check if the TV is now OK.

If still no good as the TV is "new" it will still be covered by the manufacturer's warranty. Follow the directions in the warranty statement that is with the TV (sometimes can be found in the user guide or go online to Hisense in your location) to find out what to do to make a claim for a manufacturer's warranty repair or replacement.

Don't try opening the TV to find out what may be the problem as you will void the warranty.

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Dealing with this myself. Sadly, I got my tv november of 2020. They only have a 1 year in store and factory warranty unless you purchased an extended warranty. I did not. I've never had a tv go out. And I never would have thought that it would go out in just over a year. So, I purchased a electronics service package. A rep will be out next week to repair it for a service fee. And I also have to come out of pocket for the part which I'm told is the power board. All said and done, it's going to cost me the same as buying another one which I'm hoping, because this is a known issue now, that they have fixed the issue on the new boards they will be installing.

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It may be the backlight power. You can easily test this by shining a flashlight onto the screen when the TV is on. If it is a backlight issue, you will be able to see video. If you can't see video, it is not a backlight problem and probably not a power supply problem either.

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