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Cellular version of Apple's 2nd generation iPad Air. Model A1567.

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Why is my screen black with no response?

A customer recently brought me an iPad Air 2 in good condition saying it just stopped working one day. There is not visible damage, and everything externally looked fine. The iPad gives no response when plugged it, doesn’t turn on, and doesn’t pop up in devices when connected to my computer. I have tried all the basic resets and just replaced the battery with the same result. I was wondering if anyone else had come across this problem and knew if it was possibly a blown chip on the logic board, a bad screen, or a battery issue. Any feedback is appreciated. Thanks!

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1 Answer

Well you did rule out a bad battery by the sounds of it. If you have a known good screen give that a shot. If you have a DC power supply, try hooking it up to that. If it draws amps before you even press the power button, then there’s a short before it’s prompted to boot, and can prevent them from turning on. You could send it to iPad Rehab or STS Telecom for further diagnosing and or repairs if necessary.

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