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The Alcatel One Touch Pop 7 is a tablet that was released in February of 2014. It is identified by the model number P310A or P310X.

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Google search and playstore stopped working

I did a factory reset on my Alcatel and since then google is not working in any form… search, playstore etc … none of them are working. It was fine prior to factory reset.

When I try to browse the internet it tells me that it cannot find a secure connection. But I AM connected by wifi

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Have you tried updating your OS to the latest verion?

Previous versions may ‘‘disagree’’ with some apps.

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Rosanne Foy will be eternally grateful.
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