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Device repair guides for the 2018 Motorola Moto Z3 smartphone, model number XT1929-17.

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Replacement ifixit Moto Z3 screen touch response does not work

My Moto Z3 screen cracked and so I tried to replace it with a screen purchased off ebay following the ifixit guide. The screen display worked fine but there was no touch response. Figuring the cheaper ebay phone screen digitizer was faulty, I decided to spend the money and order one from ifixit. I connected the new screen and again had display but no touch response. Thinking it might be a software issue I tried factory resetting my phone and still no touch response. My old cracked screen still has touch response which makes me wonder if the screen from ifixit is also defective or is there something else I am missing? This is not the first screen replacement I have done, all my past ones have never given me this issue before. I would appreciate any help or guidance. Thanks

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Was the connection or ribbon cable damaged in any way?

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None that I can see on either one

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Hi @noeasyday121 ,

I suggest that you contact ifixit customer support about the problem as they have warranties on the products that they sell.

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