Skip to main content

Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

1284 Questions View all

iPhone 7 plus - Rear telephoto camera (2x) not working

Hi, I have an issue in my iPhone 7 Plus A1784. The telephoto camera doesn’t work.

When I try to click the "1x" button on the camera, the image for 0.5 seconds gets blurred and nothing else happens. There is not even a black screen. In portrait mode, "depth effect" is gray.

Other camera applications also do not recognize the telephoto camera. 3uTools recognizes ID of camera, but surely it is encoded in a normal camera.

The flashlight is working properly. The wide-angle and front camera are also working properly. The diode measurement of the two cameras’ sockets on the motherboard was fine (when motherboard is turn off without power from battery etc.) , so it seems to me that this is not a problem on the board.

I will give the phone to the local service to check if the camera is damaged, but before that I wanted to consult someone on this forum

Answer this question I have this problem too

Is this a good question?

Score 0
1 Comment

I changed the camera and also check the camera with another phone. camera is good. but still remaining 2x not working and portrait issue


Add a comment

2 Answers

Most Helpful Answer

Chances are one of the dual Cameras as you've mentioned have gone bad. Usually after a result of a drop. Replacing the rear camera assembly should fix this problem.

Part is quite expensive so might want to leave it to a reputable phone repair shop to get it replaced in case it doesn't fix the problem.

Was this answer helpful?

Score 2
Add a comment

Look on eBay for a replacement camera unit. Old phone now so should be cheap enough.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Daniel will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 2

Past 30 Days: 35

All Time: 3,091