Skip to main content

Repair information, service manuals, and troubleshooting help for refrigerators manufactured by KitchenAid.

41 Questions View all

Kitchenaid ice maker does not work

Hello, I have a 2015 Kitchenaid french door bottom freezer refrigerator. Water inside the door, ice maker in the freezer. Model KRFF202ESS00 S/N K51819876. The ice maker stopped making ice. I noticed the door water (we don’t use this feature) volume was low so replaced the filter and corrected that problem, but still no ice. The ice maker appears to be going through the motions, but no water is getting into the ice maker. Checked the turn on valve - no leaks, water is on. There is no water in the tube in the back of fridge. Looking for ideas to avoid the repair cost. Thanks

Answered! View the answer I have this problem too

Is this a good question?

Score 1
1 Comment

correction on the model number! KRFF302ESS00


Add a comment

1 Answer

Chosen Solution

Of course when the arm is up, it thinks the ice bin is full and stops making ice. But the real problem is most likely the:

Water Inlet Valve

The water inlet valve is an electrically-controlled valve that opens to supply water to the dispenser and ice maker. If the water inlet valve is defective, or if it has insufficient pressure, it won’t allow water to flow through. As a result, the ice maker won’t make ice. The valve requires at least 20 psi to function properly. Make sure that the water pressure to the valve is at least 20 psi. If the water pressure is sufficient, use a multimeter to check for power to the water inlet valve. If the water inlet valve has sufficient pressure and is getting power, but the ice maker won’t fill with water to make ice, replace the water inlet valve.

Low Water Pressure from House Supply

The home may have insufficient water pressure. The water inlet valve supplies water to the ice and water dispenser. The water inlet valve requires a minimum of 20 psi to function properly. Check the water flow and test the pressure to determine if it is at least 20 psi.

Door Switch

The door switch turns off the ice and water dispenser when the refrigerator door is open. If the door switch fails, the dispenser will not turn on. To determine if the door switch is defective, use a multimeter to test it for continuity. If the door switch does not have continuity when activated, replace it.

Was this answer helpful?

Score 4


What about if your water inlet valve has been replaced and still no water to ice maker but water to filter is fine? Is there a way of checking to see if the power to inlet valve portion of the ice maker is not getting power?


Check the next two solutions.


I did both and sadly no luck. I can only think that the solenoid/terminal wiring connecting to the water inlet valve that feeds the ice maker needs to be replaced.


Where are the next 2 solutions? I see 0 solutions.


Add a comment

Add your answer

Amy Sullivam will be eternally grateful.
View Statistics:

Past 24 Hours: 25

Past 7 Days: 185

Past 30 Days: 819

All Time: 34,082