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{A1989 / EMC3214}—Released in July 2018, the 13" MacBook Pro features quad-core i5 and i7 processors and Intel Iris Plus integrated graphics.

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Broken Butterfly Keyboard Key

One day, I was using my keyboard when the number 2 key was clicking weird, so I decided to take off the key cap to clean it out to stop this, but when doing so the entire mechanism came off. Is this covered by warranty? What should I do to get this repaired? I included a link to a photo of what it looks like now.

https://www.dropbox.com/s/mo1e1v6fl7mfpu...

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Don’t mention that you took it off!

Keyboard Service Program for MacBook, MacBook Air, and MacBook Pro

Eligible Models

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)
  • https://www.apple.com/support/keyboard-s...

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So if I just say it fell off, they will fix it for free?

by

yes, they will

by

ok but the membrane also ripped off that's in the new gen 3 keyboard. Will this affect their thoughts?

by

I wouldn't mentionvthe membrane, they have so many of these comming in they even extended the program to the 2019 machines, just in case.

by

ok. What should I say if they question it just falling out? I've worked on the membrane, so it looks like its a gen 2 keyboard now

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Hey I'm having the same problem here. What do you say to the apple service? Do you need to change the whole keyboard?

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