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Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

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Phone calls, video calls, voice notes have all stopped working!

Hi all!

I have an iPhone 7 Plus and have never had any real issues with it before. It is just under 2.5 years old and was bought new.

today, normal (eg, credit) phone calls stopped working. Also, internet phone calls and video calls (Skype, Facebook, and WhatsApp) and have stopped working. Voice notes will not record.

At first, the calls would connect but receive and give only silence. Now, the internet calls cut straight off, or show no “speaker” option. I was able to receive but not create phone calls successfully but now I cannot receive phone calls either.

Wifi and off WiFi. I’ve tried resetting the phone.

and, 2 days ago my power button stopped working. I do not know if that’s coincidental or could be related? In responses to this, I tried installing the new update iOS12.2 this morning. I would really appreciate any help, in causes and fixes. I live away from home so this causing me some real anxiety.

Answer this question I have this problem too

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1 Answer

Does the phone take more than 5 minutes to boot

Probably bad audio IC, it can be fixed

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Hi! Thank you for your response. I have tried resetting it (cannot simply turn it on and off due to the power button stopping working) and yes it took quite a while to turn on again - the black “loading” screen was approximately 5 minutes.


Please backup while you can


Ok - I will do in the morning when I have access to my computer. Do you have any thoughts of what is going to happen then?


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Lindsey P will be eternally grateful.
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