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The Samsung Galaxy S9 is identified by its model number: SM-G960XU. It is the ninth generation of Samsung's Galaxy Series that was released in March 2018. Available in Lilac Purple, Midnight Black, and Coral Blue.

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My touch screen is unresponsive

While on facebook my touch screen just stopped working… The screen comes on and stuff like normal… But it just isnt responsive at all..

I tried almost everything.. Tried reseting it i tried booting it into safe mode…

But still nothing

Any other tips before i perform a factory reset.. Which i really do not want to do

Answer this question I have this problem too

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Do you have any screen protectors installed? If so, remove them to see if anything changes.

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Have you ever had it opened before?

Highly doubt its software

is the phone damaged physically?

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The phone was never opened before

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4 Answers

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When the screen touches itself its called ghost touch. This happened when there is physical damage to the screen which calls for a replacement.

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I was hoping this isnt the :'( the phone is still new it never fell or went in the water im not sure if samsung will replace it either

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So go and ask samsung that's a good idea.

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Can it be a software issue like maybe cause I havent formatted the phone as yet and im praying thats the solution...because I mean the phone never fell when I had it with me and it has never been open it was in a cover and had a tempered glass from the time I got it

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Highly don't think so but I should not stop you from trying.

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Try connect with USB-C/OTG reduction some mouse.... Try backup your data first on memory card... After hard reset can help.... Maybe.... But data you can

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I am actually using a mouse will backup and reset pray its not any hardware

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the screen also started to touch itself recently

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If it is new and if it's not cracked or water damaged then Samsung should be able to sort that out for u, just backup stuff u need first though

P.s did u remove the tempered glass u said u had on it and try it without that on???

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Unfortunately it’s likely not a software issue. If you said the screen is touching itself (Ghosting) then that likely means it’s a hardware issue with the screen itself. You may have just gotten a bad screen. If the phone is still under warranty then I would suggest you back up what data you need and claim the warranty on the device.

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