The Kenmore Elite HE3 is a washing machine by Kenmore.

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Washer says control locked

How do I unlock the controls?

Answered! View the answer I have this problem too

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Ken, great that mayer's solution worked for you :-) all you have left to do is to accept the answer as a solution. This way we all know in the future what to look for.

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Thanks Holly! :)

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It worked for me just now, too! Thanks a ton!! 12/15/2015

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Yay! Drain/spin and start button worked for me as well! Thank you, you saved me a service call!

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Thanks "Loads"! Yeah!

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5 Answers

Chosen Solution

Try unplugging it for 5 minutes and then plugging back in.

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It worked, thank you. Ken

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Glad I could help

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It did work for me too, Thanks

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Mayer - This is usually always the answer & helpful... except this time - of course it just did not work! "Re-Boot" most everything these days! :)

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Most Helpful Answer

abumblebee1, the normal procedure is to hold down the "end of cycle signal" (drain/spin)button for 3 to 5 seconds. The only other thing I could see is that the control interface has failed and has a stuck or shortened keypad. Give it a try and let us know.

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Holding "Drain/Spin" button down worked for me.

John, July 2013

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Thank you so much! you guys are great!

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tony, thank you and welcome to ifixit ;-)

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Worked for me! Thank you.

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holding down the "end of cycle signal" button worked for me , thanks.

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The solution for my Kenmore Elite he3 was to press the Drain/Spin button "and" main Start (press & hold) buttons at the same time for 3 seconds.

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thanks holly martin it worked...

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Oh good! Glad to hear.

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worked for me also! Thanks Holly!

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Thanks, Holly! I bought a door switch from Sears, they said this required it, but I should have read the buttons on the machine! Now I have to beg to get the $80 back, but the machine is fine.

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Thank you Holly that worked for mine too. I just purchased this set used yesterday and this isn't so user friendly . Hope I don't confine to have problems

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Press drain/spin button and extended spin for 5 mins it will remove the control lock.

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This worked for me as a temporary fix. Next load I received a F2 error code. This is a drain pump error. Actually turned out to be a very easy fix also. Removed lower front access panel (3 screws). Removed two screws holding the pump in place (Large round, white plastic canister looking device directly in middle front with screw on cap). After removing the pump pull up and forward. Place a deep pan under the pump, unscrew the cap by hand. There will be a fair amount of water drain. My pump had coins, a pencil and a lot of lint blocking it. Removed all the material, replaced the cap, replaced the pump and front panel. Machine now working fine. Only took about 10 minutes and problem solved.

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abumblebee1 will be eternally grateful.
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