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Photosmart printer introduced in 2009. This printer uses a 4 color printhead that is designed to be removed by the end user. This printer is compatible with current and previous generation cartridges. Uses HP 564 series ink cartridges.

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printer will not load paper

the pickup wheel does not move when the printer is calling for another sheet of paper and then the load paper light comes on to load paper?? it appears like a gear is not engaging. How do I open the printer to fix this issue?

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I used to work for hp, but been out of that business long enough that I never saw the insides of the Photosmart printers…

you can start here to get hp’s basic instructions… if that video doesn’t help, try looking at a similar problem on a C310a…

hope this helps

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Gary McEwen will be eternally grateful.
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