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This is the HP Photosmart Premium e-All-in-One Printer. Model Number: C310a. Product Number: CN504A.

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Why has duplex printing feature stopped working

I have been using the double-sided (duplex) printing feature of my HP Photosmart Premium e-All-in-One C310a successfully for years operating Windows 10-32 bit operating system on several computers networked in my home. Suddenly that feature is no longer available to me. I have tried re-installing the printer, the drivers, and associated HP software.

Answered! View the answer I have this problem too

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Is the problem happening with all the computers on your home network?


Yes, all computers are effected.


This did this happen after a Windows 10 update?


No. Windows 10 updates have been failing to install since last October, but that is another issue....


How do you know that it is "another issue"? October is when I started to have printer issues. Fixing Windows Updated fixed that as well. Windows 10 is much faster with recent updates. It is, of course, up to you but I would fix Windows Update first. The operating system, after all, is the foundation of all functionality.

There are several apps that can help fix Windows Update.


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try this first.

  • For the printer instance in question, bring up the Printer properties dialogue.
  • Select the Device settings tab.
  • Ensure that the duplex unit is set to Installed rather than Not installed.

You'll probably need to be logged in with administrator credentials in order to change the device settings.

im sure you may have read this but i guess it wont hurt.

how to duplex print

And here is a link to a thread on this site that trouble shoots this issue.

HP Photosmart Premium e-All-in-One - C310a Troubleshooting

Via HP

1. Verify the duplex-printing accessory has been installed properly. To verify this open the System Preferences and go to Print & Fax. Open the print queue of your printer. Click on Printer Setup and from the tab menu choose Driver. Verify the box next to HP Two-sided Printing Accessory (Duplexer) is checked.

2. From the file used to print click the File menu and select Print.

NOTE: The Print window might be minimized. Press on Show Details to show any available print option.

3. In the expanded Print window you will find next to Copies the checkbox for Two-Sided. Check the box.

NOTE: If the checkbox does not appear within the specific application print dialog, skip this step.

4. To select the binding type click the lowest selection box listed as the name of the program (e.g. TextEdit)

Will appear as Copies & Pages within Microsoft Office applications.

5. Select Layout from the drop-down menu.

6. Set the Two-Sided option as Long-Edge binding (Portrait), or Short-Edge binding (landscape).

You may save the settings for future use by clicking Presets > Save Current Settings as Preset... Any used preset will remain default till another preset will be used.

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