Fourth generation iPhone. Repair is straightforward, but the front glass and LCD must be replaced as a unit. GSM / 8, 16, or 32 GB capacity / Model A1332 / Black and White.

3193 Questions View all

After replacing screen camera app now stuck on shutter?

Hi,

I replaced a smashed screen for a customer, and after I put it back together, the camera app is now stuck on the shutter. Could I have damaged the front or rear camera or connectors? I have checked the connections many times, but no luck. I've also rebooted the phone, etc.

Thanks,

Graham

Answer this question I have this problem too

Is this a good question?

Score 1

Comments:

It sounds like the camera is not initializing, so (assuming you have everything connected properly) damage of some sort is the most likely cause. Now, if only I had a solution for you...lol.

by

Have you had any luck with this? I have the same problem

by

I have the same problem... I have fixed like 50 iphone 4, and I have had this problem with 3 or 4.. I don't know why this happen

I have had this problem in iPhones with jailbreak and without it. I don't know if its software or hardware..

What I have checked is that the front camera works on other iPhone.. maybe something gets break when assembling in the logic board or something is not right connected

I should have try to insert another logic board on that iPhone, I will try this next time, but I have read that people with this problem have tried to check and change between them without success

I get very frustrated when this happens

by

any solutions on this? this is the 3rd time this happened to me. ive done hundreds of iphone 4 screen replacements. and every time i do it on conversion to a diff color screen. the front camera always have some issue.

by

Add a comment

38 Answers

Most Helpful Answer

http://www.gsmindia.in/forum/apple-iphon...

The problem is a tiny jumper that gets damaged or falls off during disassembly. It's just above the 3rd-from-the-right ribbon connector to the logic board on the iPhone 4. If it's missing, the front camera won't initialize and will lock the shutter for both cameras. I found the answer and a picture of it on gsmindia.com. I used a circuit writer pen from Radio Shack to jump it, and all was well again.

Block Image

Was this answer helpful?

Score 10

Comments:

Hey don, I bought the circuit writer and did exactly as you said. The pen says to allow it to dry after 24 hours. Is that only when it will work, once it dries?

by

Add a comment

Hello all, I've replaced multiple iPhone 3 and 4 screens myself and have recently found that iPhone 4 ones sometimes present the mentioned problem. If you have found that the link has NOT fallen off when compared to another iPhone, then you may want to try this.

Don't shun this method straight away. Most of you will look at it and think it's just a normal reset but I found it works where even a full hard reset has not.

Make sure the iPhone is connected to a Mains Supply Charger. This is important.

Turn off the iPhone.

Once it is switched off, keep hold of the Home Button.

After 10 seconds of holding, power it up using the Standby button (no need to hold the standby button BUT KEEP HOLDING the Home Button).

Keep holding the Home Button until the iPhone has shown the Homescreen and only once it asks you to 'Slide to Unlock' will you let go.

This has worked for me on 5 occasions now so it is definitely worth a go. It's mainly for the people with the experience in this to know that they have done everything with great caution and have not snapped/forced/torn etc any components or their counterparts.

Thank you.

:)

Was this answer helpful?

Score 3

Comments:

Followed the instruction above, It works for me, the front cam is working now. The front cam was frozen and back cam was taking photos side ways

by

And the back cam is working fine also

by

worked also for me. Thanks a lot!!!

by

David, I just tried this after a screen replacement and no-go with the camera, and it worked. Thanks!

by

I Tried everything and suddenly this got my rear cam on 5s to work! Thankssss!!!!

by

Show 1 more comment

Add a comment

Hey guys I tried that method that was mentioned on the gsm india forum and it worked! I just used solder to make the connection instead of the recommended circuit pen. Here is the image of the section you should solder if you are having camera problems. I don't take responsibility for your @$!$ ups though. Here is a link to the pic (so you don't have to join the gsm india forum just to see the pic)

http://i815.photobucket.com/albums/zz80/...

Was this answer helpful?

Score 2
Add a comment

The rear cam will work fine but when you switch to the front it locks the shutter, third party apps that only use the rear cam won't tell the whole story..

Its not the cams the software or the firmware.

The issue lies on the logic board as stated in my earlier post.. check it out ..

Was this answer helpful?

Score 1
Add a comment

This issue has already been resolved. 90% of the time the jumper cable connection mentioned by Don L in the first answer is the solution. I have come across this issue many times.

It is NOT a software issue. and most of the time it is NOT a camera issue. Replacing the camera will rarely VERY rarely help.

Was this answer helpful?

Score 1
Add a comment

okay im having the same issue for the most part i went and switched the frame on my iphone 4 two weeks ago to a gloss black(it came out so sexy) and everything worked great except for the rear camera the front camera works cause i can face time people and they see me and stuff but as soon as i switch to the rear it drops the call or if i try and open the camera app the shutter wont open or it will just be black ive already replaced the camera restarted the phone 10 million times and did a full restore you think it could be a ground issue?

Update

I tried the reset settings stuff and even restored my phone put a new camera in and still nothing. So now what could it be the front camera works if I FaceTime someone they can see me I don't get it?

Was this answer helpful?

Score 0
Add a comment

This has happened to me before and it is a software issue.

step 1:

Go to settings

step 2:

Go to general

Step 3:

Go to reset

Step 4:

Reset all setting

This should make the shutter go back to normal but if you try to switch it back from the front camera to the back or vise versa then the shutter will freeze again. Thus its a software issue.

Was this answer helpful?

Score 0
Add a comment

i have the same problem. i replaced so many screens before. but in last time i offten have problems with the camera after switch to the front camera. anybody knows any solution? i go gracy. i changed front camera, i changed backcamera, i cleaned the contacts but nothing helps?????

Sorry for my bad english and greatings from germany

Was this answer helpful?

Score 0
Add a comment

have had the stuck shutter (rear, can't access front) randomly happen to me as well occasionally after a screen replacement. It seems to occur with verizon phones in my case (not sure if this is coincidence or correlation). Tried with new rear facing camera, reseating down to the logic board, hard/soft reset (software), full restore, and nothing resolves this problem.

Any other ideas?

Was this answer helpful?

Score 0
Add a comment

same thing happened to me when I did a screen change.

didn't know if it was a hardware or a software issue, so I installed a camera app, and now the rear camera works fine. so not a hardware issue. unfortunately, the app doesn't allow me to switch to front camera, but im guessing it would work.

only problem is, I now lnow its a software issue, but can't seem to find a way to fix it :( its running the latest firmware, and i've also done a reset. all to no avail.

Was this answer helpful?

Score 0
Add a comment

can someone send the picture of the verizon iphone for the jumper. or post it

Was this answer helpful?

Score 0
Add a comment

I had the same problem and put up with no cameras for 6 months sent it to www.iphonerepairsdirect.co.uk they repaired it for £40 including return postage. Happy girl with loads of pics of my kids growing up :)

Was this answer helpful?

Score 0
Add a comment

I just read the the footer and mine wasn't software it was damage after my husband changed the screen. I could reset it and like you say when you tried to alternate the cameras they froze. I tried all the restores through iTunes and got no where. I was assured by iPhone repairs direct that it was a hardware problem caused by damage when taking the phone apart and although I was sceptical they did fix it - permanently :)

I just looked up the number and its 01924 262112 - don't think they will mind me writing it here - they were very helpful

Was this answer helpful?

Score 0
Add a comment

I have the same issue as above. For technical reasons, here are my steps. Mind you, I have been using non-OEM parts but don't have anything else to try against those parts for right now.

Cust brought in phone with broken digitizer. LCD was fine. Back housing shattered too. LCI triggered on charge dock but no signs of damage or corrosion, even in charge dock.

Swapped cust housings front and back with non-OEM part. (have NOT had issues with these parts in previous repairs, but it could be an issue).

Tested digitizer, worked fine.

Tested back camera, worked fine.

DID NOT check front camera at this time.

Cust took phone and called the next day with part of digitizer not responsive half of the time and also camera frozen on shutter.

My next steps,

Replaced digitizer with another part (from the same shipment)

Checked front and back cameras connections to logic board.

Powered up iPhone, checked back camera, working.

Pushed swap camera button to go to the front-facing, screen freezes and dims then eventually goes to shutter and waits til time-out.

Reset all settings, back camera works until pressing front-facing swap.

Same result.

Cleaned connectors with bristles moistened with denatured alcohol. Checked for bends or defects in the connectors of front camera.

Checked hopper (pics in previous posts) and it is still intact.

Replaced back camera, still freezing and either dim or shutter until reset settings. Also found, using power and home until restart performs the same temp fix.

I don't have a front facing camera to experiment with and I am wary of taking the cables off any more in case they are becoming fragile from my pestering the last two days.

Apple Genius Bar is not an option as we are 4 hours from any.

Any guidance or help is much appreciated. If you need to reach me directly please email cgibsonw4l@gmail.com

Was this answer helpful?

Score 0

Comments:

I have done this repair a dozen times and even if the jumper appears in tact it can still be damaged. Brush off the jumper and use a circuit pen to reconnect it. Should work. If it doesn't it is something with the logic board. This issue cannot be caused by non-OEM parts. If anybody tells you otherwise that is bogus.

by

Add a comment

Reading from other sources and now from personal experience, it turns out that if the front camera is somehow malfunctioning it will also take down the rear one, shutter and vice versa. As a solution I'd simply suggest purchasing a few front and rear cameras and make them part of your replacement process when you do have these failures. The two cameras can be bought for under $3 each. though it sounds like a lot to a regular business, at least it stops you building up a lousy reputation.

Later.

Was this answer helpful?

Score 0
Add a comment

same problem here :( replaced both cameras and no dice!

Was this answer helpful?

Score 0
Add a comment

what works? PLEASE HELP!!!

Was this answer helpful?

Score 0
Add a comment

I repaired my daughter ipod 4th gen and now i get the shuttering of the camera, cant change it from front veiw to back veiw, it just stops then shuts down. what can i do?? also i get no sound only if the ear phones are pluged in. At work i only do repairs on iphone4, 4s 3, 3s but wanted to see if i could repair my daughters cracked screen which i did but now have sounf and camera problems.

Any help pls

Was this answer helpful?

Score 0

Comments:

For the sound issue, it sounds like you have torn the loud speaker cable. It is a very common issue when doing a screen repair on the iPod 4G. As far as the camera is concerned, you may have unplugged the camera during the repair or the camera could have been damaged. I have not heard of or experienced the shutter issue on the iPod, I've only seen it on the iPhone.

by

Add a comment

Hey Don L, do you think you can specify on how you used the circuit pen? i have the same problem and am about to purchase the pen i just want to make sure i know what im doing

Was this answer helpful?

Score 0
Add a comment

Thank you for posting this!

That component was missing on my logic board. It probobly got knocked off when I did an lcd change. Since then, the camera shutter would freeze, and I could only use the camera from within a texting app, but it would freeze again if I tried to switch to the front camera.

I made the jumper with a circuit-writer pen, and both cameras are working like normal again.

Was this answer helpful?

Score 0
Add a comment

I have the same problem and wonder if anyone knows where this part goes and the 4S had broken screen and back. Replaced and all working fine expect for the camera and this left over part which I cannot see where it goes? Thanks

Part left over after rebuild 4S

Was this answer helpful?

Score 0
Add a comment

I have the same problem and wonder if anyone can help with where this part goes in the 4S as its the only part left, phone works fine except for camera.

Many thanks and Happy christmas!

Block Image

Was this answer helpful?

Score 0

Comments:

looks like the earth that goes under the top screw on the battery connecter

faces up as per your lower picture

by

Add a comment

My camera still not working and the jumpers look fine so dont seem to need resoldering. Strangely the camera works perfectly with facetime both front and back but wont work with camera, any camera apps, add photo to text msg etc Will only work with facetime so I would say its a software problem? Any ideas? Thanks

Was this answer helpful?

Score 0
Add a comment

well i have same problem,after screen change,

back camera shutter wont open but after a while pressing buttons and holding finger over lens i can get front camera to open and it works ok,if i close cam app when its on front cam and then open it up again it works no prob,checked mobo resistor is there used a loupe and its fine ,going to get a new back camera and see what happens,if i use i torch app the light comes on for a few seconds then goes off,

any updates appreciated.

UPDATE

right guys from my previous post i have now tried a new camera and found out that wont work either, i found an image of another jumper next to the rear camera connector, i have checked my motherboard and i think i may have damaged it,can anyone supply me with a real good clear close up image of the connector area showing the little resistors,

this is the area i`m talking about,

hope i hav`nt broken any rules with this link

http://forum.gsmhosting.com/vbb/8311237-...

Was this answer helpful?

Score 0
Add a comment

I recently changed my iPhone 4's LCD + screen and had the same problem but with rear (big) camera. It all works great (including front facing camera) except when I open camera app shutter stays closed until I press the button to change camera, then front facing camera image will appear.

On other posts I read talk about a small connector that easily falls off during reparation, I still got it. Another post suggested the two black prongs coming from the camera block were its power connectors, I noticed they were coated in black, which doesn't look very conductive...

I also bought a new rear camera and that wouldn't work either. The last thing I could think of was there being contamination in the connector that wouldn't let it contact so I proceeded with a delicate cleaning of all the connectors ant took the logic board back out to make sure there was nothing strange going on under there.

At this point I started thinking it might be a software related so I did a Settings reset: same, Full restore: same, tried third party apps: same.

What's the next step?

(This is not my first iDevice (iPods, iPhones, Macs) fix, but the first iPhone 4 with this problem. I am was very delicate during replacement (first unplug battery, plastic tools(as much as possible)... and am sure all is in its place.)

Was this answer helpful?

Score 0
Add a comment

For the verizon iphone 4, mines was doing the same for about a month before i got tired of it being broken and came on here to look for an answer, since there was no post on how to fix or locate the issue on the iphone 4 cdma version, i just looked around for any exposed metal that looked like there should be some sort of resistor or capacitor on and took to testing, finally found the culprit after many hard resets and soft resets and wiping the phone disassembly and re-assembly, anyways:

for iPhone 4 CDMA version, the one i found that prevented the camera from working (shutter stuck) is a small resistor on the mobo, location of it is at the end of the camera's connection ribbon. If you lift the ribbon connector up you will see a straight row of tiny 3 capacitors, I didnt even fixed mines permanantly yet, but the way i fixed it work so im keeping it that way until it stops then ill go and solder it in.

I just cut one strand of speaker wire copper, about 1 milimeter, and folded that in half, set it where the missing capacitor is and put a peice of tape on it (very small strip) then rolled up a small peice of cotton to provide pressure once you snap the camera ribbon connector on top, it will firmly hold it in place.

Hey its ghetto, but I've gone a long time without it, and now its working. all from things i found around my office.

Was this answer helpful?

Score 0
Add a comment

HI, i did the jumper with the circuit writer pen, and my front camera is working great, thanks

Was this answer helpful?

Score 0
Add a comment

I have the Verizon version and the board layout is different. Is there a diagram of where the jumper would be on that board?

Was this answer helpful?

Score 0
Add a comment

I replaced my screen a few months back and both cameras were working perfect before and after, Few months passed and my front screen shattered everywhere including on top of the front camera which appeared foggy after it cracked. After I was messing with it and dug a piece out of the front top where the camera was it worked back to normal, which I should of thought dust and other things went inside of it so I took part of a paper clip or sharp pointy objects and kept digging in to it until it got cleared up. I made it worse and it completely was broken and needed to be replaced from many times digging in to it. Soon snapchat the app and my regular camera part it wouldn't let me select the front camera, it wasn't a option for me to select what's so ever. Went online bought a new camera and screens. After replacing them all once I got them, It still doesn't work? what is the deal what do I need to do to fix this problem?

-Destanee

Was this answer helpful?

Score 0
Add a comment

This is the part that is damaged have used a circuit writer on this before and has worked this componant becomes loose or lost completely also you can use solder to bridge the gap

Block Image

Was this answer helpful?

Score 0
Add a comment

Hello, this happened to me. Problem is those tiny resistors or caps next to connector. They are broken or lost solder connection when you install the cable back on. If you accidentally sit the camera cable wrongly too close to the cam, you will push the connector againts the tiny caps there. On my repaired phone one of these caps was totally lost or only connected with other end and twisted 180 degrees.

Most likely one of those tiny caps right next to the camera connector causes all your issues. It is very easy to break while sitting the camera cable on it's place.

Here is image where I added solder: http://but.fi/36x

Was this answer helpful?

Score 0
Add a comment

I have installed a new rear camera in my iPhone 4, to replace the one that gets hot and drains the battery. The new one doesn't work, I fit back the old one and it works I fit a second new one it doesnt .. The old one does again, but this still gets hot again.... Have I got something else to do,

Was this answer helpful?

Score 0

Comments:

I have installed a new rear camera in my iPhone 4, to replace the one that gets hot and drains the battery. The new one doesn't work, I fit back the old one and it works I fit a second new one it doesnt .. The old one does again, but this still gets hot again.... Have I got something else to do,

by

Add a comment

Thenx for my camera on I opset

Was this answer helpful?

Score 0
Add a comment

I had new glass put on a week ago could that affect the shutter?

Was this answer helpful?

Score 0
Add a comment

Ive fixed a large number of iPhone 4's and this has happened only a few times to me also. I have yet to figure out the reason. I've tried replacement cameras, different screens, triple checking connections. It always seems to get stuck when you switch to the front camera. The downside to the preinstalled camera app is that if you switch to the front camera and the shutter gets stuck you cant seem to switch back. Go download camera+ or another camera app and unfortunately dont use the front camera...

Was this answer helpful?

Score -1
Add a comment

I have had it too. It must be the screens actually I had two out of four. I tried everything I could including putting the screen on a phone that worked. No fix for front camera but I can tell you how to unlock it.

Go to setting/general/reset (scroll to bottom)/reset all settings.

It will ask for confirmation.

After I did this the back camera will worked, but if I try the front it locks up, this affects facetime as well.

Note this only changes settings like background, ringtones, etc. does not effect data and pretty quick to do.

Was this answer helpful?

Score -1
Add a comment

I had this problem, I do repairs myself, i couldn't fix, took it to 2 other repair shops they couldn't fix it either, when I got it back the final time I took it apart again, blew it out and reseated it and suddenly it just started working again and has been fine ever since. My jumper was not missing so everyone was clueless... seemed like a fluke, don't know what caused it, and not sure how many times it was taken out and put back in but I'd guess at least 6/7 times, if your jumper isn't missing I'd just keep trying! It's a horribly frustrating problem if you're not missing the jumper and know your cameras are good

Was this answer helpful?

Score -1
Add a comment

The camera needs to have the lens shield replaced from the prior screen or it will not work. The lens shield pushes the camera tight against the back steel retainer making contact with it and then the retainer makes contact with the bottom side of the board for grounding purposes. The fix without the camera lens shield is to wedge a small piece of metal between forcing/making contact with the metal retainer.

Was this answer helpful?

Score -2

Comments:

without the camera shield would the (rear) camera just be greyed out and front fine

by

Add a comment

Add your answer

Graham will be eternally grateful.
View Statistics:

Past 24 Hours: 2

Past 7 Days: 7

Past 30 Days: 14

All Time: 85,747