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The DOSS SoundBox can be identified by its model number: DOSS SoundBox on the base between the feet of the speaker. Its a fourth generation bluetooth wireless audio player that was released in 2016.

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Power connector socket fault

Power input socket on my DOSS Soundbox XL seems to heve broken internally so that input cable plug is loose in the aperture, seems like the contact inside the box has become detached but its not obvious apart from the fact that the plug is not making any contact or being held by the socket.

Can I get the back off to confirm my diagnosis and, if so, how? Its not clear.

Does anyone have contact details for a DOSS repair centre- in Europe?

Tom

email tandemb@hotmail.com

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Hi @tandemb ,

Here’s a link to a video that shows how to dis-assemble your speaker.

Here’s an image taken from the User Manual which show the options you have to contact DOSS who may provide you with the information regarding European service centres (if they have any that is)

Block Image

(click on image to enlarge for better viewing)

Hopefully this is of some help.

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Hi Jayeff,

Very impressed by the speed and comprehensiveness of your answer and very grateful indeed. Wasnt expecting much when I posted the question so delighted with it . I had been trying to lopen it from the back which is where the problem is! Many thanks!

Unfortunately, I have only now confirmed that my diagnosis was correct and that the internal power socket is broken. Very poor design it appears to me but I am no engineer.

Can I buy a replacement board, do you think and any ideas where?

Attempts to find repair or spares sources for DOSS on-line proving fruitless. Being in rural France doesn’t help!

Once again, sincere thanks to someone who clearly knows is stuff and is happy to help others.

Best regards,

Tom B

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Hi @tandemb ,

Is the power socket literally "broken" or has it just come adrift off the circuit board?

Try posting some close up images of the problem and perhaps there will be another solution rather than replacing the motherboard.

Here's how to do this. Adding images to an existing question

It any event, it may be problematic to find a replacement board as you have already noticed.

You could try using the "board number" printed on the motherboard in the search term of your browser to see if there are any results. You may be lucky.

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@tandemb

Hi Tom Begley, unfortunately our device page does not cover the DOSS SoundBox XL and we are unfamiliar with this device. But, if this issue were to happen with our particular device, then we would recommend checking the connection to see if it’s a connection issue or a hardware. We would try soldering it back together if wires disconnected, or replacing lose/broken parts. At the bottom of the link below is a list of support outlets. https://www.dossaudio.com/

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Tom Begley will be eternally grateful.
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