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Released July 2016, identified by model number A2017U

35 Questions View all

"unfortunately Phone has stopped"

How do i get rid of the “unfortunately phone has stopped” sign if it will not even allow me to get to my home screen and keeps shutting off?

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2 Answers

Most Helpful Answer

Do a software update (Settings > About phone > System Updates)

Here’s the discussion forum on this issue:

https://androidforums.com/threads/unfort...

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Try updating all of the software on your phone and see if it goes away. If the phone is unusable then this won’t help so discard this post if that’s the case.

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