How to fix an iPhone from activation error

Question

iPhone 5s

Repair information and guides for the Apple iPhone 5s that was announced on September 10, 2013. Model: A1533, A1453, A1457, A1528, A1530, A1518

3530 Questions View all

Ephrazia @ephrah

Rep: 13

1

Posted: Aug 8, 2018

Options

How to fix an iPhone from activation error

I'm having an iPhone 5s, with iOS 11.4.1. Recently, I reset my phone because it was slow but when I switched it on it was stuck on the activation page that it could not be activated then I decided to do iTunes restoration but still unable to pass through the activation SIM stage. When I insert my SIM card, it shows:

"Your iPhone could not be activated because the activation server cannot be reached. Try connecting your iPhone to iTunes to activate it" - the message pops up in my phone

"The iPhone could not be activated because the activation information could not be obtained from the device. Disconnect your iPhone, make sure the SIM card is inserted correctly." - the message pops up in iTunes

I have had tried countless times to restore it through iTunes and it seems like the problem still persist.

Anyone have any solutions so far?

Any reply would be greatly appreciated.

Answer this question I have this problem too

Is this a good question?

Yes No

Score 1

Add a comment

2 Answers

Ben @benjamen50 Rep: 159.8k Mtwo Perform 11 191 368 · Answer 1 · 2018-08-08T22:38:27-07:00

Most Helpful Answer

Ben @benjamen50

Rep: 159.8k

Mtwo Perform

11

191

368

Posted: Aug 8, 2018

Options

Can you check that the IMEI number is displayed using a program called 3UTools (3u.com) on a Windows Computer or via clicking the blue circle information icon which is displayed on the lock screen page (right after you lock and unlock the phone with power button)?

If IMEI number is not being displayed or shown as N/A it means the phone has a major hardware issue relating to baseband making it not worth fixing in my opinion.

Was this answer helpful?

Yes No

Score 1

Add a comment