Suraface book battery 2 not charge

this computer has two batteries (1), one in the screen and one battery (2) in the keyboard, for about 3 days the battery 2 does not charge, I tried to remove the battery drivers (device management) and keep the access key pressed and high volume for 30 seconds but the problem continues to show up. At the moment I have to keep the PC connected with the power cord or it goes off after about 40-50 minutes. Does anyone know how I can solve this problem?

Battery report:

http://i68.tinypic.com/6ynkp2.jpg

http://i63.tinypic.com/27zdpxx.png

Thanks for all help