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Announced on July 2015, this is Motorola's flagship phone. It has a 21 mega pixel camera with a 5.7 inch IPS TFT LCD screen with a resolution of 1440 x 2560 making it Quad HD. Model number XT1570, XT1579, XT1575 and XT1578.

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loses data signal randomly until I remove and reinstall sim card

Motorola X pure 1st edition loses data signal without notice and randomly. When I realize it, I remove the sim card and reinstall it , then it is regained. happens about 3 times a month. Contacts on sim card appear relatively clean. Cant see contacts within phone as they are internal. I since removed my sim and installed it in another unlocked phone, and it doesn't have the problem. Note: this phone has a tiny plastic removable card that seats both the sim and external mini micro sd cards. Both are seated properly each time until without notice loses complete data( phone and texts). I notice as my phone hasn't rung in a while. Yes bill is completely up to date , and has nothing to do with data plan running out. When I've noticed it has gone out I had been home each time using wifi for web -browsing . Its as if the card loses its contact or something.

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Hi @tonymontana68 ,

Have you tried a different, known working , network compatible SIM card in the phone to see if the problem still occurs.

Bit hard I know if it only happens irregularly (3 times /month) but then suggest that you try to get a new SIM card from your service provider at least to eliminate it as the problem.

Not all SIM cards / SIM card readers are created equal ;-)

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1 Answer

In this situation i might suggest as you have sufficient balance on simcard and phone is behaving strange i would suggest a factory reset or a new firmware seems to be virus inside the handset

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Tony will be eternally grateful.
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