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Released on September 19, 2014, this 5.5" screen iPhone is the larger version of the iPhone 6.

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Speaker phone option is greyed out

I have had this issue before, took it to a cell phone repair shop & it was an easy fix..but I can not remember how they fixed it. I don't want to take it anywhere due to it being this easy. The speaker phone button is greyed out when making/receiving calls, which means when someone tries to call or vice versa I can not hear. My music and videos play with sound just fine-the volume is turned all the way up with the ringer being ON.

I have reset network settings and reset all settings and still nothing. Can someone please give me a helpful, real solution to fix this problem?? I have searched all over the internet and found nothing helpful.

Answer this question I have this problem too

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this happened to my phone yesterday too?! Exactly the same. I have key sounds, music etc but speaker button is ghosted out and I cannot hear call and they cant hear me.

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Me too. I have an iphone 7 and it has been this way for a few days. The phone can make sound, however, when making a call, the facetime, speaker, and add call buttons are all greyed out. I cannot hear the person calling, and they cannot hear me.

The phone does work on bluetooth audio, though, as I can make and take calls in my truck.

Any help?

by

Same as well. Works perfect only with my apple pods.

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I’ve had this problem too. Went to the Apple store where they restored my phone and that fixed it for a while but the problem has come back.

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Me too. Phone was fine and then it got stuck on white Apple logo screen. Had to plug into comp to restart and forced update download. And now no speakerphone or FaceTime or add call or hearing etc. Apple this is illegal, why no fix?? We all have an issue obviously?!?

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Hi all, I had this issue too. I fixed it by restarting my phone like 5+ times. I just kept restarting it (soft reset) and tested it each time it came on. After several times (over the course of a couple hours) it finally started working again!! (Still, it’s so frustrating!)

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4+ times! that fixed it for me... thanks!!

by

Thanks so much for sharing this! I had try every single way online and nothing helps! I was kinda desperate to try this and surprisingly it works! After 4 time of soft reset most of the stuff are back to normal only the video still not taking sounds but at least I can make phone calls now.

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I was literally on my way to upgrade my phone because no one could give me answers and decided to do a search since it was my speaker and FaceTime buttons that were gray’d out and I couldn’t make calls or receive them. I restarted my phone 3x and it worked for me! The first to resets took my phone a really long time to turn on and it was on the white screen with the Apple logo then on the third time it turned on right away and everything worked. Thank you!!

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I’m trying to reset it I think this is my 6th time I’m going to keep trying though because I really don’t want to go to the store to fix it

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I’m trying it’s still not working what should I do

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Apple is aware and will replace your phone if you bring it in. They just replaced mine so this thread was very helpful - thanks!

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Hi I have the same issue as you. Will

They replace it straight away or do I have to wait for my phone.

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They gave me a new phone on the spot

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I had the same issue. I called Apple customer care, but they told me that because my phone is out of warranty it will cost me $349 to fix. I'm so ticked right now.

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I went to the Apple Store yesterday and they told me I had to pay $319

if it was a hardware issue. They recommend to see if it was a software issue by backing up

to icloud and restoring with ios 11.4. Really !#^&@@.

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If only 1 Mic, or 1 component isn't working correctly, most likely a bad component...Mic (Charging Flex), Ear speaker (Front flex assembly or ear speaker) etc...

But when you are greyed out, or if multiple issues with Mic or speakers, most likely a board level repair by replacing or reballing Audio Codec (IC).

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I had the same exact problems listed above. I started talking to apple support via phone Saturday April 26th and all they could offer was to back up my phone and restart it as new phone and see if it worked. That didn’t solve the problem. I took it to Apple on Wednesday and explained what was going on, and all he did was again restart it back as a new phone which didn’t solve the problem. Apple rep was not helpful at all. Only suggestion was buy a phone from directly from them for $319. I said no. Took it to an off brand iPhone repair shop and they confirmed that upgrading to new IOS killed my microphone, speaker & board (?) and there were software issues detected. They avised me to get a new phone and also to get insurance going forward. Especially if you get the X as the screen is $550 to replace. Not exactly what I wanted to hear, but off brand repair shop was way nicer and explained more than apple rep. So I took the defunct phone to att, asked for a new phone and traded in my broken phone. I also did NOT mention it was broken. I just wanted to get rid of it the easiest way I could. Frustrating situation to say the least, but feel better having a phone that works. I feel for everyone who is going thru this problem!

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which apple store you vent for iphone replacement?

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I had the same issue. I called Apple customer care, but they told me that because my phone is out of warranty it will cost me $349 to fix. I'm so ticked right now.

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I'v had this problem with iPhone 6 (ghosted loudspeaker button) and replacing the AUDIO (codec) IC solved it.

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how did you replace the audio file?

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Not audio file, audio IC and you need microsoldering equipment for that.

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Replace the proximity sensor... works like a charm 9/10 times

by

After resetting my phone 8+ times everything went back to normal

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Resetting it (all network settings) several times worked for me!

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I experienced this problem this week. My phone is a 7+ that I've had for 16 months so definitely out of warranty. Two days ago I suddenly couldn't use my apple headphones (not bluetooth), I couldn't hear out of the earpiece and the speakerphone and add call options were greyed out. I tried several different things: upgrading to 11.4, restarting several times, backing it up and wiping it out, and restarting over and over (even though this now took twice the time it took before the issue).

I contacted the apple support via chat online, they then set me up with a genius bar appointment. The guy at the store knew what it was immediately. They have to run a diagnostic on your phone to make sure there are no other damages to it and if it checks out they will exchange your phone for a refurbished model. I was lucky that they had mine in stock, and I didn't have to pay but the cost is $349 if for some reason they try to charge you.

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I have 7+ for two years. Followed your instruction to open case # with support and then go to store. They said because ppl drop their phone this happens and asked me to pay $450 for a replacement. :( iphone is such a low quality phone and is not durable at all! Why the !&&* people buy this phone so much!!!!

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Same thing happened to my iPhone 7 Plus. I called and told Apple customer care about the problem, they said that even though my phone was out of warranty since it’s a known issue with the update they would replace it. I took it to the Apple Store and they said it’s a good thing I called and spoke to an executive because they would have charged me $349 but since he had put a case # on my issue with instructions to replace the phone at no cost they didn’t charge me. So call and then go replace your phone.

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I had the same issue. I called Apple customer care, but they told me that because my phone is out of warranty it will cost me $349 to fix. I'm so ticked right now.

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My sons iphone 7 had the same issue with greyed out speaker. Called the customer support did the whole reset thing and made an appointment for the apple store. Went to store and they said it was "user error" that he must have dropped it. Bullcrap! I showed them the article printed May 2018 that showed it was a known issue and they knew about it and they said, thats as of June 2018 they investigated the accusations and ruled out the update caused the issue. So apparently only Iphone 7 users are klutz's who drop their phonez. They wanted $319 plus tax to replace. I turned to my son with the apple store manager there and said "Welcome to Samsung".

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. Stop buying products from Apple, company just cares about money and their updates keep making phones useless with their updates and the take no responsibility. I work for their chat support, trust me, go android and you will not have these issues anymore

by

I had an Android worst experiences of my life twice the battery leaked in two separate phone. There were tons of bugs got viruses. It’s got so hot it burnt my face. Card pay never worked. Couldn’t get all the apps I wanted. Etc... never again.

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I just kept having to do a “reset network” settings and it eventually fixed the problem not sure what the deal is but I’m almost ready to be done with the iPhone.

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My phone is like this as well and i have an iphone 7. Just happed after i got the update

by

Yea this is criminal! So our phones don’t work because we downloaded the lastest software! This is criminal! Did you all see this article? Apparently Apple knows about it...

https://www.theverge.com/platform/amp/ci...

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Hello all, I went back to apple and they gave me a new phone for free out of warranty. They are aware that the iPhone 7 has been having issues with the software upgrade. Just tell them your speaker phone is grayed out after the the update. Thanks all for the tips!

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I had the same issue. I called Apple customer care, but they told me that because my phone is out of warranty it will cost me $349 to fix. I'm so ticked right now.

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Does "hey Siri "work?

Setting>Siri> Allow Hey Siri

Does it let you set it up or can't it recognise you saying it?

If it doesn't recognise you then it's the mic on the front camera flex.

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Already done that and replaced the screen , front ear piece speaker, and front microphone, also replaced the microphone on the bottom where the charging port is at . Also I did this with and iphone 6.

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Apple is now aware of this issue and replaced my out of warranty phone for free.

Escalate as much as possible guys!

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I am having the exact same issue with my iphone7. It is out of warranty, not sure if Apple is going to fix it. Plan to take it to apple store tomorrow

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Any update potatoe10?

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I had the same issue. I called Apple customer care, but they told me that because my phone is out of warranty it will cost me $349 to fix. I'm so ticked right now.

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I am so surprised to see that this problem that am experiencing almost a month now has been happening since 2016 . This really sad. Apple needs to sort this issue out once and for allll

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Here I am a little over a month after posting this & it's happened AGAIN! This is so so frustrating-we don't live anywhere near an Apple store & it's not under any sort of warranty either. I try taking it to a cell phone repair shop and I feel like they just try and find something wrong with the phone to get money out of me. I've had it with the iphone..probably just going to get a totally new phone that's NOT apple related..hopefully everyone can get their issue resolved as I've had no luck..

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Don’t give up. My iPhone was also out of warranty and I rang up and after some troubleshooting they have sent me a whole new device free of charge. They did initially charge me (placed a hold on my account) until they received the faulty device back and made sure it was liquid damaged etc. saved me a long drive into the city to go to an Apple store. Now they’ve recognised the issue service has been excellent.

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I was told a while back ago (from a cell phone repair shop) that it had water damage ...I've never dropped my phone in water, they claimed it was from the phone being in the bathroom and it soaking up the moisture from that..you think Apple would still replace the phone?? I don't want to go thru all the trouble just for Apple to reject the phone & me not being able to get a total replacement phone. Hope that all makes sense!

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Mine has been doing the exact same for a month now. Very annoying, only had this phone for a few moths!! What’s the best way to resolve this with Apple? As I can’t call them!! And I’m about 90 miles away from a store.

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You will have to go into a store for them to replace it. They will replace it for free.

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I’m no expert but my phone 7 did same thing

I fixed it by accident

Disconnecting it from my Bluetooth in the car turning Bluetooth on and off a few times it finally connected to the car and I was also able to use my phone again

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I went to Apple store in Rancho Cucamonga, Ca and they ran diagnostics on device even though it’s almost a year over on it’s not I was switched out with a brand new iPhone 7. Cheers!

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"

I had a problem with the phone too, I took it to the repair and I was told that I had to order a new button and they would all repair it. The new button ordered here https://www.firstordercode.com/shop/alie... for discounts and also bought several cases for your smartphone."

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I have the same problem. My iPhone 7 Plus updated to the 11.4 1 during the night and when I woke up and tried to use my headphones I just used for the gym, it didn’t work. I use them while at work and it just wasn’t even registering my headphones. Bluetooth was fine in the car, but I didn’t have any calls, just used music. But when I tried to call my husband, the speaker, FaceTime, and add call buttons wouldn’t work because they were greyed out. He couldn’t hear me and I couldn’t hear him, but I’ve been playing music all day through speaker. Siri won’t work either. I want to go back to an earlier version but I can’t even find it under the iPhone storage settings like I did before when one of my updates didn’t download right. I have so much to try to back up (128g phone) so I’d like to fix this without getting a new phone... but is that my only option?

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THIS IS MY EXACT PROBLEM!!! Lmk if you find an answer

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Was your phone ever fixed in the passed? Any water damage? If it has limited warranty “hasn’t been used longer then a year Apple will replace for free

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Go through the steps thet have you go through. They will send you to the apple store and tell you its your fault and you need to upgrade. Get the repair number and contact customer service and escalate the call. Insist they replace it for free. They will send you a return box and send you out another one once they get yours. Inconvenient but better than paying $319.

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My iPhone 7 is doing the exact same thing please let me know if you have found a solution to the problem.

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This is a known problem with the iPhone 7. Bring it to the Apple Store. They gave me a new iPhone 7 to replace my old defective one.

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This is a known problem with the iPhone 7. Bring it to the Apple Store. They gave me a new iPhone 7 to replace my old defective one.

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I have the iphone 7 doing the same thing. What did u tell them in the appointment they set? Like did u have to force them or they gave u for free with no questions asked?

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You cannot get free replacement anymore. When this started, we were being instructed to escalate issue to senior advisors for them to waive replacement cost before you went to the store. Now there are no more exceptions, it was costing apple too much money to replace phones even though they screwed up with the update, saddest part is that iOS 12 still keeps messing phones up, issue still not fixed. Instead, new updates keep causing more issues. Stop buying from Apple, their phones aren’t even that great and they are overpriced garbage, GO Android

by

I’ve rest my phone, restarted my phone cleaned my phone and it’s still not working

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Same problem. I reset phone, speaker worked for roughly 1 hour.. now it’s dead to the world again, that’s 4days ago.

time for a Samsung

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Good choice!

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I had the same problem in May and Apple replaced my device for free. Now 5 months later, it did it again while on the latest 12.01 iOS! Went back to the Apple store expecting another replacement and they want to charge me $319 to replace it because the 90 day warranty on the previous replacement has expired. The guy at the Apple store said they stopped giving free replacements because they were giving out replacements left and right!

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Exactly, it was costing them too much money. Guess what?? They are still messing up with their updates >>> https://support.apple.com/en-us/HT208733 <<< and people keep buying their garbage

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Speak to an advisor about it they will fix it and give you extended

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Just to give an update, I called AppleCare and spoke to a senior advisor. He was really helpful and told me he would ask about getting a replacement and call me back. Two hours later I got a call back telling me I can go to any store for another free replacement. I had to wait 90 min because I didn’t have an appointment but I did get my phone replaced again.

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You were super lucky then

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How did u call them??? I can’t even make calls?!

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Hope you do know you can call off someone else’s phone and or “chat”

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They do this on purpose you know. When there’s a new iPhone out, or when you choose not to update the iOS :) ^}*#**#%^

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No your wrong it’s board related new phones have no issues with it. It’s a broke chip on the board

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Appme knows they messed up, and it was caused by an update for sure. Here is the most recent screw up >>> https://support.apple.com/en-us/HT208733 << it clearly indicates “after an iOS update”. iWork for them and this company just makes me want to vomit.. soon to quit and never buy anything from these scammers. Go android, they are better phones

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It’s actually not I have all iOS firmwares that I sell from iOS 6 and above and none have the issue it’s the board it’s self. Many phones can have the issue but not always cause of a new phone or new update. Boards can give out any moment just like SIM card reader issue and Touch disease is caused by faulty chips that come lose

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It’s board related eBay users fix it updating and restoring doesn’t do anything

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Try to rest your phone while the headset or the airpods is connected to your phone, it worked for me

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in iphone 6 plus if you have this kind issue you should first try replacing charging post if this not help then definitely you need doing audio ic

kind regard

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I am having the same issues, will Apple replace my 7 plus even with a small crack in the screen on corner?

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yeah this happens to me to. I also have this issue. I'm not here to provide any solutions but I wanted you read this. This that I am too another echo comment. Hear me whinge as well. Don't leave me out. I suggest you all go get an Android like an LG v30 or something else not Apple

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For a week or two now my iphone 7 stopped working in the ear piece portion of my phone and speakerphone when making/receiving calls. Similar issue to others with same phone type. When it first occurred I was answering a call and clicked speakerphone button which came on and then went off. Clicked it again and it came on then off then flickered on and off several times before it greyed out and would not let me select any longer. Music played fine, bluetooth phone connection fine but if off Bluetooth could not hear anyone even though connected through earpiece or speakerphone and button to select sound source greyed out so no options. Bluetooth however worked. FIX: I just tried the hard reset multiple times back to back like others above and it fixed it. Took me 3x’s this round (I had tried the hard reset initially but not repeatedly) Each time checking to see if I can hear through the earpiece. Easiest way to check is open voicemail and see if it will let you listen through earpiece. Before when it was messed up could only listen to voicemail through speaker. Weird. Working again though!

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I have the 7plus speaker option grey out couldn’t hear when talking on the phone , Apple is aware but could not help me , after 4 hard reset phone started working again …

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Having the same similar issue, for one minute to another, I received a call, I couldn’t hear them, or them me. Looked to clean the speaker option, greyed out. Hard Reset about 5 times, yet nothing. When I start up the phone, the Apple icon is lite up for like 5 minutes while starting up. (Usually doesn’t take that long to light up). It’s an Iphone7.

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Same exact problem. This is second time it’s happened. Apple replaced phone last time, but won’t this time.

So GD irritated by this company and their cheap iPhone.. I have the 7+

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Good morning all,

I had this same issue with my iPhone 7 Plus. My speaker button was ghosted out during a phone call, I couldn’t hear anything during a phone call, no one could hear me during a phone call, but I could talk through a Bluetooth device (such as my car radio). I went to my local AT&T store where they suggested I go to the Apple store to see about fixing the problem or upgrade my device in their store. I did neither and resorted to this blog. The comments gave me good advice and I soft reset my phone by holding my lock screen and volume down button for a few seconds. Each time I performed the soft reset, I tested my phone by making a call. I had to soft reset 3 times then my phone started working again, saving me $700+.

Thank you to all!

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I will try this as well. This is my first iphone 7 and I will never use iphone again. I cannot at this moment afford to get a new handset. Very disappointed to see that iphone 7 has these issues.

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I restarted my phone 4 times in a row and my speaker button came back! Thank you so much. I tried everything before this trick and nothing worked.

so happy I don’t have to spend $ to get a new phone.. thanks again!!

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Solveddddd

turn off your phone for 1 hour let it rest, clean it if need to then turn it back on , take off the case too if u have one

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do i have to shut it off or just put it to sleep

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i have this problem too but i just use my airpods and it works just fine but when they run out of charge thats a big problem

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No. Apple won’t fix this anymore for free or exchange the phone at no cost to you. I tried that. They will try to sell you a refurbished iPhone of the same model you brought into the store to fix/wonder about re-calls. The refurb will cost around $350 (that was back in July/August). They know that most people will opt for a newer phone and sell the non-working one back to Apple for a discount towards the new unit. The recall which happened a while ago was done quietly. Apple never admits any wrongdoing but “quietly” recalls and fixes some issues. I had to sell my iPhone 7 Plus back to Apple at a loss (it was the most sensible solution while I was still in the Apple game) and get a the new XR which is hopelessly sad in terms of screen quality and button layout and ease of hitting them while operating the phone (turns the screen off when I don’t want that to happen, evokes Siri, etc). I was still “paying” the iPhone 7 Plus off when this issued happened to my phone (I was paying the phone slowly, interest free — I still had a few more months until it was all paid off). The iPhone 8 or the very latest, better performing (better than the XR) phones were crazy expensive so I bought a lesser quality phone that what my iPhone 7 Plus was. A regressive “upgrade” or a downgrade because this is what we have to put up with in this country, dealing with companies like Apple! It’s a shame!

My current iPhone is my last phone I will ever buy from Apple! Unless they come up with some insane change and they start blowing my mind again (not holding my breath!) with some amazing products, I am not staying in this game anymore! I see this company regressing or at best, stagnating but absolutely NOT progressing in the right direction. The atrocity of this new CEO is an abysmal match for what Apple once used to be as a company and a testament to where the company is heading! I am shocked this moron is still leading Apple. Shocked! The continued financial success of Apple (which seems the only thing that matters!) has only been perpetuated on the momentum of what Steve pushed his company to become — a behemoth of success based on quality products and outstanding customer support and satisfaction. They sit on a mountain of cash so even if business is not going well , the losses are insignificant and thus, the !&&* with “how its customers are treated or what they have to say re issues like this and many others like it, in the recent years!”.

The Android platform is superb these days! Lots of choices and priced affordably! Apple is no longer the only “player” in this phone business and you know, since no one in this company seems to give a %#*@ starting with the top management, I don’t see much change for the near future. Jony Ive’s departure (the guy could only take so much!), pretty much sealed the deal as the company is obviously taking a whole new direction!

The !&&* with them! I’m not going along for another iPhone ride!

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Lauren Pirtle will be eternally grateful.
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