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The Satellite C660 series offers efficient processing, high storage capacity and a DVD Super Multi Drive for watching DVDs. A 39.6cm (15.6“) Toshiba TruBrite® HD widescreen with LED backlighting.

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keyboard and mouse not working

after a fresh install of windows 7, or 8 , or 10 the keyboard and touch pad stop working. what is the answer!!.......going insane trying to find the fix

Answer this question I have this problem too

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Do you have a USB keyboard and mouse so we can use it to fix it?

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Thank you for replying. Yes, I have USB keyboard & mouse. The laptop keyboard keys e, i, o, u, y, v, and the line of numbers 1 thru 0 do not work. Also, some keys on the USB fail, but between the 2 blimey!

I have installed win7, 8.1, and 10 several times and with different versions. I have uninstalled, re-installed devices and drivers. I have downloaded new drivers from both Toshiba and Driverpack I have done a regedit, a msconfig, and yes I have replaced the laptop keyboard. I have tried installing from USB, and DVD. The hard drive has been formatted and overwritten. RAM has been swapped around and changed. The ribbon cable underneath is clean with no signs of damage, likewise is the corresponding socket on the motherboard. I downloaded the Intel fix, to be told that machine was AMD.

D'oh!

It would appear that others have had similar problems, which have been fixed.This is most vexatious.

help me obi wan Kenobi you're my only hope!

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1 Answer

Most Helpful Answer

Some laptops require model specific drivers that Windows cannot make up for with its basic drivers. If you decide to do a manufacturer recovery, all drivers will be included along with your Windows. However, if it is a fresh installation of a regular copy of Windows (not modified by the manufacturer), you are likely missing drivers that are required for keyboard and mouse to work

Use the following site to download official drivers:

http://www.toshiba.co.uk/support/drivers...

Fill out the form to find the correct drivers and install them on your laptop. This should resolve your issue unless apart from reinstalling windows, you have also taken it apart and forgot to plug in the mouse and keyboard connector on the motherboard.

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here's the worldwide version of the site: https://support.toshiba.com/drivers

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nick smith will be eternally grateful.
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