Returned Screen Customer Claiming Needs Free Replacement
9 weeks ago I replaced a Samsung S7 Lcd in my repair store. I use Samsung service packs (I know expensive but quality is fantastic)
I give 3 Months Warranty on all repairs on any manufacturing faults
The phone is back yesterday which a badly coloured lcd with lines and circles and a wide range of colours.
No signs of damage to glass or when off no signs of cracks on inner lcd but where do I stand on this?
I’ve told customer it is not a valid warranty as it’s a damaged LCD.
Could this really just happen like they maintain?
Is this a good question?