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Released by Samsung in March 2016. Model SM-G930.

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Returned Screen Customer Claiming Needs Free Replacement

Hi

9 weeks ago I replaced a Samsung S7 Lcd in my repair store. I use Samsung service packs (I know expensive but quality is fantastic)

I give 3 Months Warranty on all repairs on any manufacturing faults

The phone is back yesterday which a badly coloured lcd with lines and circles and a wide range of colours.

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No signs of damage to glass or when off no signs of cracks on inner lcd but where do I stand on this?

I’ve told customer it is not a valid warranty as it’s a damaged LCD.

Could this really just happen like they maintain?

Thanks

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Looks like damage you see when you apply too much pressure when clamping the screen down.

Are these assemblies LCD display only or coming with the frame and charging port assembly as well?

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3 Comments:

@benjamen50 I agree, that does not look like a manufactured defect. I am going to add, the customer has one of those screen protectors on it, so I surmise they did some damage but you can't see it because its either hiding under the screen protector or they changed to a new screen protector.

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Thanks for your reply, is this possible over 2 months later that its an issue from our side?

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I've never heard of 60+ days for a manufacturing or workmanship defect to show up like that.

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Niall will be eternally grateful.
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