I'm working in Adobe Illustrator CC. Not so many time ago about 2 days I got a message: The file is damaged and could not be repaired. My file was fine, I haven’t never seen it before. I have to open it in few days.
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From what you are describing, you may have a corrupted video file, it can happen. Chances are, Illustrator is unable to read the file, subsequently giving you that error. Corrupted files are difficult to recover, it is possible to repair them sometimes. If it is only in Illustrator however, you might just have something weird with it. Good luck!
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Yeah, it is hard to know how to restore illustrator, but I referred to Google and it found out online service for such cases, you might check it out.
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