Microsoft's third-generation Xbox game console, released November 22, 2013.

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Xbox one disc drive malfunction

I finally reformatted one of Xbox hard drives I had sitting on my shelf. I install it, I boot it up, and I go through setup to make sure everything works and resale it.

Then I inserted a Blu-ray. It made a strange noise after the disc was already in, like it still was trying to feed. It doesn't register a disk at all. So I opened it up and that's exactly what is happening. But the drive still detects a disc is because it lets me eject. So I opened it up:

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@tronicsfix @tomchai either of you know if this looks normal, and is this a regular problem?

Update (02/11/2018)

Here's the video of the noise and roller:

Update (02/18/2018)

Is this the slider?

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perhaps the belt gets greasy somehow and loses traction.

Answered! View the answer I have this problem too

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@tronicsfix I could really use your help if it's not too much trouble.

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Hi actually you can remove the upper case of the drive. Unclip the black faceplate from the case and slide the whole mechanism out of the front. Observe the lever mechanism on the top, take a video so we can see as well.

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That's great! I might have to make a opening video of this thing.

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Stick a cotton bud in it and go side to side cleans the gunk of . Or hold disk let it try pull it in . Pull disk out clean disk and keep doing until the roller doesn’t leave residu on disk . Worked a treat on mine

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GIVE TOOLS. FIX FOREVER.

GIVE TOOLS.

FIX FOREVER.

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GIVE TOOLS. FIX FOREVER.

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3 Answers

Chosen Solution

The laser sled seems to have run up to dead end, which usually shouldn’t happen for most normal disc drives, so I guess the noise comes from the sled motor, maybe the sled zero position reset switch is broken and the motor keeps trying to run it towards the center.

Maybe power it on with the bottom lid open to verify this?

I haven’t actually opened up an Xbox one disc drive, this is only based on experience of other models. However opening up the mechanism and see how it is running helps with determining the problem.

Update 1: I opened up the drive and this is the actuation video of a good drive, notice the white slider moving vertically.

Ifixit video is not working so I added YouTube link to the video.

https://www.youtube.com/watch?v=xIB_VXDg...

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I already did that. I suspected the same, but the disc feed roller just keeps rolling once the disc is loaded, and stops after a few seconds. It's like it doesn't know a disc loaded.

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Oh yeah, it just reminded me, if I leave the disc loaded, it may do it again randomly. I'm trying to figure out the disc loaded sensor.

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Something's definitely jammed inside of it. The plastic shield isn't going up like on this other XB1 I just fixed. I hope this is a common issue that can be fixed without needing to buy anything.

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Based on my experience with PS4, which should have similar type of drive, the main disc load/unload mechanism should be on the upper half of the drive. Make sure you disassemble and reassemble the drive in unloaded state, the parts usually align themselves in unloaded state, it is difficult to assemble everything in loaded state and not have them jammed into each other.

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Hmm. Does the PS4 disc drive look like the one in my pictures? It's a LiteOn DG-6M1S.

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The lower slide lock is off by a tooth, meaning it detects the disc is not seated correctly. Try detaching it from the pins and set to the lowest tolerance.

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I had a similar problem. Try to hold the console at about a 50° angle and insert a disc.

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