Released September 16, 2016. Models A1661, A1784, and A1785. Available in 32, 128, or 256 GB configurations in Rose gold, gold, silver, black, jet black, and (Product)Red.

285 Questions View all

Screen unresponsive once logged in

Screen will work to log in and swipe up, however is otherwise unresponsive. Also cannot force quit.

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

1 Answer

Chosen Solution

It's hard to fathom why the screen would work for unlocking and not for the apps. I suspect a software/iOS glitch. You should try to do a hard reset (hold the Home & Power Button for 10 secs) to see if that helps. Otherwise, backup the device if you can and do a full restore on it.

Was this answer helpful?

Score 2
Add a comment

Add your answer

Stephanie Bell will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 19