Released in 2013 Model number: ONETOUCH 7024W FCC ID: RAD386

121 Questions View all

Home and other keys not working

My keys are not working and some functions like my settings menu is also not working

Answered! View the answer I have this problem too

Is this a good question?

Score 5
Add a comment
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12
Spread Fixmas Cheer
Get $12 off your purchase of $50 or more with code FIXMAS12

2 Answers

Chosen Solution

Hi!

Have you tried doing a factory reset? This will erase your data unless it's backed up, but it should fix your problem. To do that,

1. Back up all data on the internal memory.

2. Turn off the device.

3. Press and hold the Volume up and Power keys at the same. When the Alcatel startup screen appears, release the Power key. When the Android system recovery screen appears, release the Volume up key.

4. Use the Volume up/down key to select 'Wipe data/factory reset'. Press the Power key to confirm.

5. Press the Volume down key to select 'Yes -- delete all user data'.

6. Press the Power key to confirm.

7. Press the Power key to select 'Reboot system now'.

The phone will reset.

Source: T-Mobile

Was this answer helpful?

Score 3

Comments:

How do you do that?

by

Already i am trying this comment but not use please how to soultion

by

Add a comment

Same problem with my Alcatel Pixie 4, did a factory reset but still the bottom buttons wont work!

Was this answer helpful?

Score 0
Add a comment

Add your answer

Cyanide Pain will be eternally grateful.
View Statistics:

Past 24 Hours: 17

Past 7 Days: 108

Past 30 Days: 485

All Time: 3,394