Fix Your Stuff Community Store

Repair information, troubleshooting tips, and guides for the sixth iteration of Apple iPhone, announced on September 12, 2012. Model: A1428, A1429

2522 Questions View all

Options

Phone crashing and restarting constantly

I can't find anything like this online so I'm resorting to this. My iPhone 5 is running ios10. When using it it randomly crashes and goes into a restart loop until I plug it in or the battery dies. Sometimes it stops on the lock screen but starts again if I unlock it or the screen turns off or open the camera. This happens randomly but certain things make it happen. It is never for sure but namely opening Snapchat, watching videos on YouTube or Safari, taking a picture and many other things make it happen. I'm absolutely stumped and am beyond frustrated. The battery is not the issue as it's happened with three different ones immediately after replacement. Please I'm at my wits end someone help me fix this.

Answered! View the answer I have this problem too

Is this a good question?

Yes No
Score 0
Add a comment

1 Answer

Filter by:
Most Helpful Newest Oldest
Chosen Solution

Options

First, if you haven't already done this, I would do a complete backup of your phone with iTunes.

Then I would proceed to do a full DFU restore of the device. That will completely wipe your device and install a new, freshly downloaded version of iOS. I would then test it with with only the basic apps for a day or two to be certain that the phone is behaving properly.

Once that is confirmed, you can either install your apps one at a time to see if they cause issues or do a full restore from your backup.

Was this answer helpful?

Yes No
Score 2

2 Comments:

Thank you for the quick response. Sadly I've tried this before and the same issues persist. A new phone isn't economically possible for me at the moment and I need this one working consistently before isnt studies start again in a few weeks. Do you have any other ideas?

by

My other suspicion is related to the fact that you have changed the battery several times. The iPhone 5 is very prone to "Pry Damage"; that is when small components along the edge of the logic board (near the battery) get damaged.

Your symptoms don't exactly match, which is why I didn't mention it in my original answer. Check out this previous question and excellent answers: Broke off small jumpers when prying battery out of iPhone..

At his point, there is likely something wrong with your logic board and repairing it will almost certainly require a micro-soldering repair.

by

Add a comment

Add your answer

Mikel Garay will be eternally grateful.
View Statistics:

Past 24 Hours: 0

Past 7 Days: 0

Past 30 Days: 0

All Time: 599