Factory reset after screen replacement
I just changed a screen for a customer on an iphone 6. After the screen replacement it asked him for his passoword like normal to unlock the device. After he entered the password the phone went into a bootloop 2 times and then factory reset itself. Can anyone explain this and what it could be? This is extremely confusing to me and I have no clue at all as to what it could be. The device is now activation locked with his ex girlfriends icloud account and she will not give him the information to unlock it.
Is this a good question?