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How is the face plate removed having a water/ice dispenser?

The water dispenser doesn't work however, when I change to ice (crushed or cubed), I can see and hear the ice spout door open. The ice maker is not producing ice. The remaining controls on the face panel operate as designed. I think the dispensing switch is functional. Can any one help me with this problem? thank you in advance.

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The ice doesn't work, the water doesn't work, just what remaining controls do work? Does the beer dispenser work?

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Gilbert Alaniz will be eternally grateful.
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