Strange problem of the remote control

samsung un48ju6700 4k UHD

Hi everyone,

When I point with the remote control to the TV, the red led light blink without stopping and the TV don't turn on (see video for details).

I changed the batteries and the problem persist. I changed the remote control for a new one and the problem persist.

Strangely, when I use the remote control of the TV box, the TV turn on, so I assume is not a problem of the receiver. If I press any botton, a message on the screen says "unavailable". I disconnected all cables for a while and nothing changed.

Any suggestions?

Answered! View the answer I have this problem too

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I believe this effected about 12 million units, mine included. There are two bad capacitors that cause the issue. You can try getting Samsung to fix it or joint the Class Action Law Suit here:

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Fátima Reyes will be eternally grateful.
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