Released 2016, April 159g, 8.1mm thickness Android OS, v6.0.1 16GB storage, microSD card slot

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Will not turn on

My phone back screen went black and I couldn't close my apps. I turned it off and now it won't turn on even though I have it plugged in to charge

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1 Answer

Try pressing and holding the power button. If that doesn't work, the phone might've taken some damage. Visit a nearby Samsung store or phone mechanic store. They'll know what to do.

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I have the same problem too but my phone turns on fine but wont show the menu it's just stuck on the sign SAMSUNG

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Can anyone help me......the volume up and menu +power works fine I've rebooted my phone..factory reset but still no progress it still stuck on the sign samsung

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