Released 2016, April 159g, 8.1mm thickness Android OS, v6.0.1 16GB storage, microSD card slot

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Will not turn on

My phone back screen went black and I couldn't close my apps. I turned it off and now it won't turn on even though I have it plugged in to charge

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1 Answer

Try pressing and holding the power button. If that doesn't work, the phone might've taken some damage. Visit a nearby Samsung store or phone mechanic store. They'll know what to do.

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I have the same problem too but my phone turns on fine but wont show the menu it's just stuck on the sign SAMSUNG


Can anyone help me......the volume up and menu +power works fine I've rebooted my phone..factory reset but still no progress it still stuck on the sign samsung


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Kathy linton will be eternally grateful.
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