Released 2016, April 159g, 8.1mm thickness Android OS, v6.0.1 16GB storage, microSD card slot

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Will not turn on

My phone back screen went black and I couldn't close my apps. I turned it off and now it won't turn on even though I have it plugged in to charge

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Deck the Halls
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2 Answers

Try pressing and holding the power button. If that doesn't work, the phone might've taken some damage. Visit a nearby Samsung store or phone mechanic store. They'll know what to do.

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I have the same problem too but my phone turns on fine but wont show the menu it's just stuck on the sign SAMSUNG

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Can anyone help me......the volume up and menu +power works fine I've rebooted my phone..factory reset but still no progress it still stuck on the sign samsung

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My Samsung J5 will just randomly switch off, even if it's fully charged. The only way I can get my phone back on is when I plug my charger in . Taking out the battery doesn't help.

What could be wrong please help.

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your battery must've died... not like no charge, I mean like the battery won't hold it's charge anymore.

( I have that same problem for my computer, I charge it, till it says full battery, but when I take out the charger, it shuts down).

consider replacing your battery.

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