The larger version of Samsung's newest flagship phone, the Galaxy S8+. Released in April 2017.

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Fast charging not working properly

Hi!

A week ago, I received my galaxy s8+ as a pre-order. The phone worked properly, until it didn't charge fast anymore... everytime I plug in my charging cable (the same cable and adapter that came with the phone) a pop-up appears saying that it can only charge slow and I had to be sure that the charger was plugged in properly. I then tried cleaning the port with a thin plastic stick. This worked for about an hour, whereafter it stopped working. Until now, it still takes 6 hours for a full charge..

Does anyone know how I can clean the port properly, without damaging it?

Thanks in advance!!

Answered! View the answer I have this problem too

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I'd take it back for warranty. Sounds faulty to me.

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@benjamen50

Thanks for your reply!

I Will bring it back.. however, I did root my phone. Is it possible that i can unroot the phone and then bring it back for warranty?

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I don't know about that though because it will say knox warranty void 0x1 in the download mode on screen which technically means warranty voided so you can only try.

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nabil will be eternally grateful.
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