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Apple's line of laptops for professional and power users. To date, the MacBook Pro line includes 13, 14, 15, 16, and 17-inch variants, with major revisions defined by Pre-unibody(Original), unibody, Retina display, Touch Bar, and SOC (system-on-a-chip) designs.

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Firmware locked due to being hacked

I have a firmware password on my MacBook Pro which I don't know. I took to Apple and they said my receipt for the MacBook didn't match the origin of purchase (my husband got t in Dubai but it says from Singapore). Thus, they can't help me. My ex hacked into my entire systems of everything and I don't know if he altered it or what but I can't log past the firmware screen with the padlock logo. Please help me as this is a really nice laptop which I would like to use. Tiffany

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Where are you located now?

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Outside of austin

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Try rebooting the laptop, and while it is powering on, hold Command (the key between control and alt) and R. You should land at a screen that says "recovery mode".

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You will get the prompt for the firmware again, before you can do anything else.

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Tiffany will be eternally grateful.
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