Rear camera freezes and locks

Freezes when trying to take photo.

Have tried ALL factory resets (multiple times).

Front camera works

Video mode works

Diagnostics cycles camera fine.

HELP !!!!

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Hi Thomas,

Could be a hardware issue, it could be covered by warranty if less than a year old or so, try contact Sony about it, they may repair or replace free of charge.

If not, try replacing the back camera, it may solve your issue. :-)

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Factory reset your phone to fix this issue:

  • Ensure the device is powered off.
  • Press and hold the Power button and the Volume Down button (located on the right edge of the device) until the Sony screen appears then release.
  • From the System Recovery screen, select Factory Reset.
  • Select Yes.

Hope this would fix your issue, if still issue exists then check Sony Xperia Z5 Manual. for more ideas.

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Thomas Walsh will be eternally grateful.
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