The Sony Xperia Z5 Premium is an IP68 certificated Android Phone which was released in November 2015. It features a 5.5 inch display with a density of 806 ppi and a 23MP rear camera.

4 Questions View all

Rear camera freezes and locks

Freezes when trying to take photo.

Have tried ALL factory resets (multiple times).

Front camera works

Video mode works

Diagnostics cycles camera fine.

HELP !!!!

Answered! View the answer I have this problem too

Is this a good question?

Score 0
Add a comment

2 Answers

Chosen Solution

Hi Thomas,

Could be a hardware issue, it could be covered by warranty if less than a year old or so, try contact Sony about it, they may repair or replace free of charge.

If not, try replacing the back camera, it may solve your issue. :-)

Was this answer helpful?

Score 1
Add a comment

Factory reset your phone to fix this issue:

  • Ensure the device is powered off.
  • Press and hold the Power button and the Volume Down button (located on the right edge of the device) until the Sony screen appears then release.
  • From the System Recovery screen, select Factory Reset.
  • Select Yes.

Hope this would fix your issue, if still issue exists then check Sony Xperia Z5 Manual. for more ideas.

Was this answer helpful?

Score 0
Add a comment

Add your answer

Thomas Walsh will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 11

Past 30 Days: 41

All Time: 849