Samsung's 5th-generation Android-based Galaxy smartphone was released April 11, 2014. Improvements to the phone include a fingerprint scanner, updated camera, larger display, and water resistance. It is available in four different colors; black, blue, white, and copper.

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I forgot my old security password

Forgot old security password

I did my phones security upgrade this morning but I forgot my old password now I'm unable to access my phone please advise what I should do to reset my password?



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Hi there,

Two things you can do, i'll start with the simple:

Try to think what passwork you would do now, or try over and over until you get it.

If it's not helping, or you have no patience, the best and "safe" way is to wipe all your data (Resets your phone). WARNING!!! this method means you're gonna lose ALL your information.

If you are not worried of losing all your information on your phone - then it is the right way (that way resets your password either).

To reset your phone you should Turn off your phone, wait few seconds, then press on: power button+Volume Up+Home button at the same time, right after the white logo of Samsung Shows up leave the power button. you will get into Recovery Mode.

Choose "wipe data/factory reset" and after that choose "reboot system now".

Good luck.

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