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This HP laptop was released in 2014 and is pre-installed with Windows 8.1.

6 Questions View all

Why is my screen black and unresponsive


So recently after not being on my laptop for roughly a week, i decided to go turn it back on to do some work. But it didnt... The screen stayed black and all i got was power to the keyboard and the caps lock button flashing at 3 second intervals. Consistently, Like it will do that for hours. Ive drained the capacitors restarted it, and nothing. What happened ? I havent dropped it or anything. Ive taken it apart. Re-seated everything... Help ! Im thinking it may be in a boot cycle but i dont know....

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Please someone help


How many times does it flash, if it were doing it in a repeated sequence?


@brittkwa just 1 flash, then the long wait (Probable not 3 seconds) but a long pause then another single solid flash and that's it. It will continue that cycle consistently until power is removed


@brittkwa i went and tried that, (Applies paste too) and still noting


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If it's just 1 flash of the caps lock light, it needs the CPU reseated or replaced. You mentioned reseating everything, so it looks like the CPU is faulty.

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Jarrod May will be eternally grateful.
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