Second generation Learning Thermostat from Nest Laboratories

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Where can I purchase parts for the nest 2nd generation thermostat?

Does anyone know where can I get the base motherboard for a Nest 2nd generation?

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I have one for sale.

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There's a couple of complete part sets on eBay, here's one one the seconds generation: http://www.ebay.com/itm/Used-Working-Con...

Problem is the comp[lete unit is $50 less http://www.ebay.com/itm/NEST-Learning-Th...

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I lost my wire connection during a move and how can I find a replacement/

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The best chance of you finding what you need is to look for one on eBay. There are many that are not working and are sold for parts. Nest does not sell the individual parts. Very frustrating. Some get lucky giving Nest a call, but they are very uncooperative .... I couldn't find the circuit board anywhere, I gave up. After a month I found my missing piece all dusted on top of a paint can.. waiting for me... calling my name. I valued every piece of nest like if they were made out of gold from then on. I will not buy any Nest devices in the future.

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I tried to find a replacement part on eBay and other sites. No success. Called customer support after I read your post and they declined to sell me a replacement but offer a coupon for an upgrade.

My Nest is working perfectly but now it's a paperweight. How long did you have your nest before losing the base? They wont sell you or give you a replacement part no matter what you do if you're past the two year warranty.

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I have the same problem. I have a bad W1 wire terminal and wanted to get replacement base. Nest told me not possible to order replacement parts now that it is outside of the warranty. I know they have the parts but think that its ridiculous they can't offer them to customers in need of them, they only offer you 20% coupon towards buying a new one. How does a device advertised to save you money not allow you to actually save anything if you have to spend $200+ each time you need to fix it. Anyone found a way to get replacement parts?

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I found the lost base, will value it like it's a royal jewel. Lesson learned, I hope it never gets damaged. If I ever need to replace thermostat or need an extra one I know for sure it won't be a Nest.

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This practice of withholding parts and forcing you to buy a new unit for $200+ seems ripe for a class action.

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Dear Ken S,

Attorney says "no class action"

Love,

Licensed Attorney

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Hi,

You may have to contact Nest to see if replacement parts are even available.

Here is a link.

https://nest.com/support/contact-us/

You are probably aware of this but the motherboards between the different 'generations' are not interchangeable.

https://nest.com/support/article/Can-I-m...

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Hugo Marrero will be eternally grateful.
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