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What is causing the spring to pop out from the tub

WHIRLPOOL WASHING MACHINE MODEL NUMBER WTW4800XQ4

the spring from the tub had popped off and i reinserted the spring , however it popped off again. why is this or what is causing this.

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Reattach and pinch the hook closed on the end of the spring with a pair of pliers.

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Jennifer will be eternally grateful.
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