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Released by Samsung in March 2016. Model SM-G930.

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Spotify, YouTube and other apps crash on s7

have a Samsung Galaxy s7 and there is a bug that makes it unusable when I open up the app YouTube it crash the app right away as well when I open spotify it crashes the app right away when I go to the new friends section on Facebook the app crashes and on Google chrome I can go to YouTube but if I select a video it will crash the app but if I open up YouTube on browser it dose not crash and I can watch the video and lastly snapchat has a black bar on the bottom I have factory reset it twice and it still won't work. If any one could help me I would be very happy thank you very much.

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1 Comment:

You probably need to update the system software:

http://www.samsung.com/au/support/useful...

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1 Answer

Here are some solutions that you can try/ Or you can refer to this troubleshooting tutorial: How to Fix Spotify Keeps Stopping

  1. Sign Out of Your Account Everywhere
  2. Change Spotify Password
  3. Turn Off Background Data Restriction Setting
  4. Switch Off Low Power Mode
  5. Clear Cache Files on Spotify
  6. Lower Spotify Music Quality

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