Skip to main content

Fix Your Stuff

Right to Repair

Parts & Tools

Entry level Photosmart printer introduced in 2009. Uses HP Tri-Color ink cartridges with a disposable printhead.

26 Questions View all

Why is my printer stuck on the screen with the HP logo?

The printer is stuck on the HP logo and the blue buffering bar. It isn't getting past it and I'm so disappointed because I need to use it for scanning. It's a great scanner! Please help me in resetting the printer hardware or whatever it needs!!

Answer this question I have this problem too

Is this a good question?

Score 2


I'm on windows 10 by the way and have installed using the updated drivers on the hp website


Add a comment

3 Answers

Most Helpful Answer

Your printer needs a firmware update. You can download it directly from HP website.

Was this answer helpful?

Score 1
Add a comment

has actual firmware download link!

Was this answer helpful?

Score 0
Add a comment

how do you update the firmware if the printer will not completely power on??

Was this answer helpful?

Score 0
Add a comment

Add your answer

jessicayadav will be eternally grateful.
View Statistics:

Past 24 Hours: 3

Past 7 Days: 13

Past 30 Days: 62

All Time: 1,910