Skip to main content

The Epson WorkForce 645 is an all-in-one office color inkjet printer. Model: C11CB86201.

41 Questions View all

How do you replace the white ribbon?


Today I got an error message that my blue ink cartridge was inserted incorrectly. I noticed that the white ribbon on the side of the cartridge compartment was twisted, so I tried to untangle it. In the process, I ended up pulling it out of wherever it came from on the back of the cartridge compartment, and now my printer thinks this is a paper jam. Is this fixable and if so, how do I fix it?


Update (03/08/2016)

Block Image

I think this will post the photo

Answered! View the answer I have this problem too

Is this a good question?

Score 0

Post a couple of photos if you can.


Hi--here's a picture showing where the white ribbon is tangled (and it was wrapped behind, before I messed with it).[image|774623]


Add a comment

1 Answer

Chosen Solution

This video shows that cable and its insertion point:

UPDATE 5/4/20

This link may also help:

Was this answer helpful?

Score 4


Thanks so much! I'm not sure if I'll do this and try to fix it, or just replace the printer. Though I think if I had been more patient with the problem, cleaning a print head would have been the right solution. Thanks for your help Mayer!


Good afternoon, I have the exact same problem as this and need to find the cable insertion point, however the video from the above answer now does not work. Can anyone help please?


I have same problem too


Add a comment

Add your answer

Meghan Stevenson will be eternally grateful.
View Statistics:

Past 24 Hours: 1

Past 7 Days: 9

Past 30 Days: 28

All Time: 1,513