Android-based media tablet by Amazon with 7" multi-touch color display. Repair requires only screwdrivers and prying tools.

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I get a authentification problem

I connect to wifi but then it tries to reconnect almost immediately and I receive a authentication problem and it won't connect. Help!

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Hi,

Are you entering the correct password for the WiFi network that you are trying to connect to?

Is it trying to connect to the same WiFi network every time?

Try the 'forget this network' option on the one that you wish to connect to, restart your Kindle, go to connect to Wifi network and select the network you want. You will need to know the password.

Update (03/07/2016)

Hi BettyEllen,

Couple of things to try.

1. Can you connect to the Wifi network using another device, e.g. a mobile phone? This will prove that the password being used is correct.

If it connects automatically without the need of a password (because it remembers it from being used before) 'forget' the network and then try to connect to it again having to use the password.

If it connects after entering the password then at least it proves the password is correct.

If you can't connect perhaps the password may be case sensitive or you are maybe using the wrong one. If you are trying to connect to your wireless router, try switching off the router, wait for a minute then switch it back on again. Allow it to initialize and then try to connect to it.

2. Try a 'reset' on your Kindle. Press and hold the Power button for 20-30 seconds, release and let the Kindle start. Try to connect to the WiFi network.

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Comments:

I tried this several times and still have the same problem. Any other suggestions?

Thank you so much for the help

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BettyEllen will be eternally grateful.
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