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Released June 2012 / Core i7 processor with Turbo Boost / Up to 1 GB GDDR5 Video RAM

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How do I fix a corrupt apple account

I have a customer who has brought me an iMac and two MacBook pro this week all are attached to the same apple account. The problem is there all synced and they all have the same problem, browser hijacker Trovi . Removing it wasn't hard simple script fix but every time I sync with there account I get it back its in the cloud . This is really annoying is there a fix as with a Microsoft account I just make a new account and move on but with apple these macs are attached to the account and unless I'm mistaken I need to reformat to make new accounts. any help would be appreciated .

Answered! View the answer I have this problem too

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I used malwarebytes for mac to clean up my a icloud no problems cleaned everything right up

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This actually worked kinda surprised me that there was a malwarebytes for Mac ive used it on PC's but didn't realize there was a version forMac

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Have you tried deleting the files from the iCloud.com account directly?

Clearing what the server has should allow you to then resync back a clean copy. Do make sure the other systems are clean so it doesn't push the malware back up again.

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When i run my script on the cloud account i get no Joy I don't want to completely delete the the content of the account . I cant find the browser cache backup files , I'm assuming the malware renamed or has hidden them in some way

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From a different system open the web site iCloud.com and log in to the users account with their password. Can you gain access to the files that way?

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Have you tried removing your photos and contact and othere info you cant do without and eraseing the rest from the account then putting it back and syncing again

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or just wiping the account and resync

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