The Western Digital My Passport Ultra is a USB 3.0 portable storage device with capacities from 500 GB up to 2 TB.

21 Questions View all

My external hard drive isnt connecting

hello

my external hard drive isnt connecting , i was using to watch a movie and then i just wanted to take something off from the table infront of me with my mac on my lap and external hard drive beside it , when i stood up i forgot to pick my hard drive up and it fell , it wasnt long fall or hard and it got disconnect from the usb and now its not connecting to my mac and when i unplug and plug it , it just make this beeping sound and the light is on and after couple of minutes the beeping stops but the light is still on and still not connecting.

how do i fix that ? do i need to back up and buy another one ? :-? :-/

Answer this question I have this problem too

Is this a good question?

Score 1

Comments:

I, too have this problem - I took it to a repair company - they explained - I have left the connecting lead in the port[harddrive end] and transported it - along the way the power connector in the harddrive has broken away from the rest of the 'chip[?]' therefore no connection...I think I need a technician to repair this - but, I don't know - the repair company was reluctant and not all optimistic that I could ever recover my documents....not all happy about that - so many tax documents and personal stuff that can't be duplicated anywhere else...

by

Add a comment

2 Answers

Most Helpful Answer

At this point you don't know if it's the hard drive or the power to it. Remove the drive, put it in an external enclosure or use a universal adapter and identify the problem area.

Was this answer helpful?

Score 3

Comments:

how do i do it?

im sorry im just a 17 year old and i dont have that much of info about these things when it comes to fixing them :"/

by

Here's a video on how to open it: https://www.youtube.com/watch?v=2GGTQF6o...

by

thank you

by

Salam. Komak lazem darin khanoom?

by

Add a comment

I have the same problem with three WD Mypassport USB HD. I unistall the driver and re-installed again, only two of them connected.

I connect the "failed" drive into my Samsung TV and it work. I can see all my files and pictures and videos. But nothing in any computer. I used the same cable and connector. To double check, I connected the other HD into my TV Samsung and all work.

Here is the question: Why this "failed hard disk" cannot connect to my Pc but yes, it connects to my TV Samsung? Is it a driver problem? For sure.

Can WD be responsible on this providing me the reigth driver? May the latest driver don't work in more than 5 years olde MyPassport disks?

Was this answer helpful?

Score 0
Add a comment

Add your answer

hanieh will be eternally grateful.
View Statistics:

Past 24 Hours: 2

Past 7 Days: 34

Past 30 Days: 154

All Time: 2,986