The Western Digital My Passport Ultra is a USB 3.0 portable storage device with capacities from 500 GB up to 2 TB.

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My external hard drive isnt connecting


my external hard drive isnt connecting , i was using to watch a movie and then i just wanted to take something off from the table infront of me with my mac on my lap and external hard drive beside it , when i stood up i forgot to pick my hard drive up and it fell , it wasnt long fall or hard and it got disconnect from the usb and now its not connecting to my mac and when i unplug and plug it , it just make this beeping sound and the light is on and after couple of minutes the beeping stops but the light is still on and still not connecting.

how do i fix that ? do i need to back up and buy another one ? :-? :-/

Answer this question I have this problem too

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I, too have this problem - I took it to a repair company - they explained - I have left the connecting lead in the port[harddrive end] and transported it - along the way the power connector in the harddrive has broken away from the rest of the 'chip[?]' therefore no connection...I think I need a technician to repair this - but, I don't know - the repair company was reluctant and not all optimistic that I could ever recover my documents....not all happy about that - so many tax documents and personal stuff that can't be duplicated anywhere else...


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At this point you don't know if it's the hard drive or the power to it. Remove the drive, put it in an external enclosure or use a universal adapter and identify the problem area.

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how do i do it?

im sorry im just a 17 year old and i dont have that much of info about these things when it comes to fixing them :"/


Here's a video on how to open it:


thank you


Salam. Komak lazem darin khanoom?


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I have the same problem with three WD Mypassport USB HD. I unistall the driver and re-installed again, only two of them connected.

I connect the "failed" drive into my Samsung TV and it work. I can see all my files and pictures and videos. But nothing in any computer. I used the same cable and connector. To double check, I connected the other HD into my TV Samsung and all work.

Here is the question: Why this "failed hard disk" cannot connect to my Pc but yes, it connects to my TV Samsung? Is it a driver problem? For sure.

Can WD be responsible on this providing me the reigth driver? May the latest driver don't work in more than 5 years olde MyPassport disks?

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hanieh will be eternally grateful.
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