Skip to main content

Fix Your Stuff

Right to Repair

Store

A television game console produced by Sony Computer Entertainment, also known as PS4. First announced February 20, 2013 and released November 15, 2013.

1410 Questions View all

ps4 wont use update on usb

I replaced the motherboard/optical drive on my ps4 and now its asking for system update using a usb for version 3.00 or later. I formatted my usb for FAT32 and downloaded the update from the plastation.com website and put it in the file format PS4->UPDATE->PS4UPDATE.PUP

it gave error code (CE-35952-4)

this didn''t work. Then I tried the exfat format with the same file path, and that did not fix the problem either. Both were attempted in safe mode, I have tried all of the other options from the safe mode menu and still the system will not load properly.

Please help and thank you for doing so.

Answered! View the answer I have this problem too

Is this a good question?

Score 9

Comments:

I finally got it to update after using your advice and a 2 gig usb. For whatever reason the ps4 wont update using a usb with greater than 4kb block size. Go figure. Thank you for your help!

by

Great news! I'm glad you got it working!

by

If replacing a HDD into the PS4, as TronicsFix stated, do not download the top update file. You need to download the file under System Software Tab at the bottom of the page (~800 mbs). Kept experiencing the same problem as the PS4 said get latest update file, which I already had in my FAT32 formatted usb drive. Thank you TronicsFix

by

This was the REAL fix...what a life saver... she's awesome☺

https://youtu.be/S6CVYhBYMDw

by

I just got myself a new 2tb hard drive for my PlayStation 4 and I got a USB flash drive that's been formatted so I could download the update. I didn't download the first link at the top of the page but I downloaded the other one that's 800mb and made a file PS4->UPDATE-> "PS4UPDATE.PUP" and out my PS4 in safe mode and tried initializing PS4 software and it says update not found! Need help ASAP!

by

Show 8 more comments

Add a comment

10 Answers

Chosen Solution

There is a good chance that you have the wrong update file loaded onto your drive. When you are on Sony's website the first one you come to is not the right file (It's for the most current UPDATE...you need the entire system software)...the file you need is located near the bottom of the page. When you get close to the bottom of the page you'll see this: "Perform a New Installation of the System Software"

That's the file that you need. Just be sure to reformat your drive and follow the rest of the instructions to a T.

I hope this helps. Post back here if you still need more help.

Good luck!

Was this answer helpful?

Score 16

Comments:

I've done all of that and I still get the same error

by

thanks so much. after OEM hard drive fail, I installed a 2T internal. I kept downloading the wrong file. As soon as I grabbed the 900K file for full install I was back in business. THANKS!

by

I created an account just to thank you for this post. You're the best!

by

I am unable to see a perform new installation tab on the PlayStation website as I’m having the same trouble, any advice?

by

"Perform a New Installation of the System Software" This is not available on their site,even though i click reinstallation,it brings me to link of just update

by

Show 2 more comments

Add a comment

I used a 2 Gb Usb rather than an 8Gb one and it worked fine thanks guys

Was this answer helpful?

Score 3

Comments:

Great news! I'm glad you got it working.

by

After doing this mine goes to system software update screen and shoots error code Su-30679-5 any ideas?

by

does the usb have to be a 3.0 usb

by

Download PS4 reinstallation file im using this file to download. but usually when i dwnload something it shows on btm left of my comp,this case nothing. usb is formatted to exfat or whatever.i never had to do this stuff,and now i cant figure out.

by

Add a comment

formatting to FAT32 and not EXFAT plus downloading the 980MB file again did the trick for me ((:

Was this answer helpful?

Score 1

Comments:

where'd you find that file at?

by

Add a comment

Ok so…. I had a power outage the other day my ps4 was on. I didnt want to turn it on again because of the possibility that it could go out again. So the next day I go to turn it on and it says that I need to install the update file via usb, disc or internet. I booted it in safe mode and tried internet (with lan cable). ,,update file 7.51 available” I press it to update. First it downloaded the update, then it started applying it. After that it restarted and checked my HDD again and I was at the beggining. Did it a couple more times. Tried with USB (FAT32 , 4 GB storage abd everything named and downloaded corectly) the ps4 got it, downloaded the update, applied it and after restart - nothing. Back at the beggining, checked the HDD and it just doesnt want to update. Says update complete and when it restarts it doesnt want to boot. I really dont want to factory reset it, because I have so many clips and other files that I want to keep. Is it possible to update it without wiping the whole HDD. I need answers. Thank you beforehand.

Was this answer helpful?

Score 1
Add a comment

Wat kind USB do u need im having same problem I've got 32 gig USB still not working help plz

Was this answer helpful?

Score 0

Comments:

Be sure to Format your USB. If you have used it for anything else other than this update file, you will need to do that.

by

Add a comment

can i use a 4gb? cause I've tried a 32, 16 and under a 1gb but the first two didnt work and the last one had to little storage.

Was this answer helpful?

Score 0

Comments:

I tried a USB drive with 2 GB and mine doesn't get recognized by the PS4 either. Does the flash drive need to be a specific USB version? I believe this one is 2.0, but I can't be sure.

by

Add a comment

I’m having a issue used a 2gb usb in exfat and also fat 32 downloaded the full system software update file it starts and completes the loading bar then says file corrupt right at the end I dnt no why I’m doin wrong any answers ?

Was this answer helpful?

Score 0
Add a comment

I've tried with a 16gb and it won't load…&&^& Playstation…I'm going back to Xbox

Was this answer helpful?

Score 0
Add a comment

Hey guys, got 16gb flash drive, did as recommended from sony;s web sited. but it throws the same error Cannot find the update file. . is it hdd issue? I checked and showing 100% healthy

Was this answer helpful?

Score 0
Add a comment

Hi ifixit

Trying to find not sure if it update file or system software, installing a new 2TB internal hd in my ps4. Been to the playstation website to find it and go to the bottom and it not there please help here it the website I went to playstation.com or does it have another name for the proper downloads

Ty suziewong

Was this answer helpful?

Score 0
Add a comment

Add your answer

unitunitglue will be eternally grateful.
View Statistics:

Past 24 Hours: 56

Past 7 Days: 586

Past 30 Days: 2,623

All Time: 115,831