Samsung's 5th-generation Android-based Galaxy smartphone was released April 11, 2014. Improvements to the phone include a fingerprint scanner, updated camera, larger display, and water resistance. It is available in four different colors; black, blue, white, and copper.

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Black dots and unresponsive touch

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So, I repaired a customer's S5 with cracked glass and no display issue. Had it repaired looked great and worked great

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. After few days the customer sends me a picture msg showing the black dots on the display and complaining about the screen being unresponsive to touch. She also mentioned they had an otterbox defender case on it which I had recommended to buy not from my store. After long text back and forth the customer mentioned that the phone was in the back pocket for some period of time while bending over. My obvious answer was to give them an example of how lcd bleeds when pressure is exerted at a localized spot or how the housing metal plate could exert pressure while bending over on the delicate display as shown here in an iphone 5s

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The customer is in denial and accuses me of tricking them.

Any suggestions?

Answer this question I have this problem too

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Aashish Shrestha, only options you have is to either lose your customer by telling her tough luck or to repair it and you eat the cost. At this point I believe that you already have a bad reputation with that customer so you could just cut your loses and continue to proof your point. It is all up to your integrity and ethics as a repair professional.

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Aashish Shrestha will be eternally grateful.
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