This affordable large-screen Android phone sports a 5.7-inch display and large 3,400 mAh battery.

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Stuck on start screen

I have NO idea what's going on. I haven't dropped it, broken the screen or anything. However whenever I try to power it on, it stays on the start screen.

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I had this problem with two phones and had to factory restore them. But I figured it out! For whatever dumb reason, the restart is tied to the onboard apps. If you disable any of the apps the phone came with, it will endlessly refresh on the reboot screen. I don't know which app specifically since that'd be a lot of factory reboots, so I'd suggest just not touching any if them.

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sounds like an issue someone should loose their job for...

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i did same thing few days ago, now i cant seem to get it to boot menu and seems to be usb debugging locked, advice?

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its been stuck there for a year and its still booting up!!!!!!!!

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Everyone has a year warranty on those ZTE zmax pro phones. Mail them all in for repair and watch them start fixing everybodies problems or its see you in court metro.

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Black Friday
Broken doesn't stand a chance.

11 Answers

Chosen Solution

Hi,

Firstly, just try charging the phone. If this works, how much charge is in the battery? If low, fully charge, then try to turn on phone.

If this fails, try connecting the phone to a PC. See if it works. Hopefully it does, so that you can back up all your phone data to the PC in case in freezes again.

As a last resort you can try a hard reset

WARNING! Master resetting your smartphone will result in the deletion of all personal data stored on the device, including downloaded content, images, custom ringtones, applications, contacts etc. All settings will be restored to factory values. Data stored on the SIM and SD cards will not be affected.

Turn off your smartphone

Press and hold the "Volume Up" and "Power" buttons at the same time

When the "ZTE" logo appears on-screen, release the keys

Press "Volume down" to navigate to and highlight "wipe data / factory reset"

Press "Power" to select the option

Press "Volume down" to navigate to and highlight "Yes -- delete all user data"

Press the "Power" key and wait for your smartphone to reboot

if you don't wish to do this, give ZTE support a call, they may have a less drastic option

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I've tried this and my Android Trio won't pull up the factory reset option so what do I do?

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Im not having that problem mine is turning on i dont have a screen

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thank you so much yall the best

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ZTE will not turn off and have had it charging all night

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Please help me with this error message stock Android has stopped

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Hi,

Firstly, have you tried just charging your phone. Does that work? If so how much charge is available?

If battery charge low try fully charging, then try turning phone on.

If that doesn't help try connecting your phone to a PC. See if this unfreezes your phone. Hopefully it will because then you will be able to back up the data on your phone to your PC in case it freezes again

The only thing left to try is to do a hard reset which will do the following so be very aware' and if you don't want to do it contact ZTE who may have a less drastic option

"Master resetting your smartphone will result in the deletion of all personal data stored on the device, including downloaded content, images, custom ringtones, applications, contacts etc. All settings will be restored to factory values. Data stored on the SIM and SD cards will not be affected."

To apply this reset do the following

Turn off your smartphone

Press and hold the "Volume Up" and "Power" buttons at the same time

When the "ZTE" logo appears on-screen, release the keys

Press "Volume down" to navigate to and highlight "wipe data / factory reset"

Press "Power" to select the option

Press "Volume down" to navigate to and highlight "Yes -- delete all user data"

Press the "Power" key and wait for your smartphone to reboot

The following link describes how to backup / restore data from your PC

http://cellphoneforums.net/general-cell-...

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Honestly my zte v795 cant change its behavior,i ve tried hard resetting but it still remain on logo

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I have the same problem. It gets stuck on the white metropcs screen and won't boot into android. I've tried restarting the phone. That doesn't help. I can't even turn it off. It was around 70% battery life or so. Now it just sits on that %#*@ white screen. There's no way for me to go back into android or reset the piece of junk. It's late at night and tomorrow is thanksgiving.

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I have tried that but it still goes back to the android recovery screen and does not let me get out

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Hi,

Hope this link will help you troubleshoot the fault

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I have a ZTE pro max that's been in field test mode for a day in half. I tried holding the power and the down volume key at the same time to get it out the ftm that didn't work and I also tried holding the power key and the up volume key to get out of the field test mode and that didn't work.. so what else is there to do to get it out of that mode so I can get my music and pictures and texts messages with out doing a master reset where I lose everything??

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I never have seen this on my phone it sway android is starting (Optimizing app 133 of176) what does that mean.

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My zte android cell phone is stuck on the zte android screen. I've factory reset it and. Wiped the data but it still stuck. I don't have a pc if that a nother way to fix the problem. Please help. !!! Thank you

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Hi @Lisa lujan,

How long have you had the phone? If you have had it from new for 12 months or less, consult the warranty documentation that came with the phone (or go to the manufacturer's website -look for warranty) as to what you have to do to make a claim for a warranty repair or replacement.

If it is older than that have you tried a reset again? Make sure that the battery is fully charged before you do it.

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Hi @albertosmith

If you have tried a factory reset and it still doesn't start correctly, as it is only 2 months old I suggest that you verify the purchase date and then consult the manufacturer's warranty information that came with the phone's documentation, as to what you have to do to make a claim for a warranty repair or replacement.

If you can't find the information these are the relevant passages from the warranty document (see link),

https://www.zteusa.com/media/pdf_files/C...

''For warranty service information, please call the following telephone number: 1-877-817-1759, 1-212-444-0502 or return to the point of sale for the products. The retailer can return the units to ZTE authorized service center in US for repair service

Seller will, at its sole and absolute discretion, either repair or replace a product (which unit may use refurbished parts of similar quality and functionality) if found by Seller to be defective in material or workmanship, or if Seller determines that it is unable to repair or replace such Product, Seller will refund the purchase price for such Product, provided that the subject Product (i) is returned to a Seller authorized service center within the one year warranty period, and (ii) is accompanied by a proof of purchase in the form of a bill of sale or receipted invoice which evidences that the subject Product is within the one year warranty period.''

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My phone isn't exactly on the starting screen it is just white I've tried to turn off the phone and back on but that doesn't work... Please please please help me!!!!!!!

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ok so my ZTE phone started updating around 8 something in the morning and it won't stop updating it just keeps doing it over and over again and i cant seem to figure out the problem i've taken my battery out tried tried holding the power button and nothing i do or anyone else does works i even let it die and charged it and tried again nothing seems to be working and i'm not sure what else to try or do .

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Mine too it just stays in metro PCs screen I tried everything!! I only had it for 2 months never dropped it or anything please help:(

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That's sad! good luck!

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What did you do? I have the same problem now.

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OK guys I have this problem in both zte and experia ... u need to go to the shop and make them repair the HUD or something cause u might fall it or smash the back ofbur phone somewhere hard and the HUD or some wires might be disconnected I'm not sure tho ...

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My phone is now FTM the whole time but I want o turn it on Properly how can i do it?

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I just got there!

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Encryption failed reset phone screen - Cricket ZTE Android system Recovery

- One of my work associates is having this issue, It seems after finding out the power button is used to select the menu options. I selected the recovery wipe of personal info

The phone still return to the Encryption failed reset phone screen

I went to the apply Update zip

The phone Verified the update package, Installed update

Verified current system files

Patched system files

Patched sb11 image

Patched sb12 image

Patched sb13 image

Patchted rpm image

Patched tz image Patched modem image

Patched appsb1 image

Patched boot image

Patched recovery image

Unjpacked new files

Symlinks and permissions

Install from cache complete

The phone still return to the Encryption failed reset phone screen.

Then preformed the: md5 check

Installing from cache complete

Finding file list package

Opening file list package

Verifying file list package

Extract package sucess!

Scanning

systemfiles are ok!

The phone still return to the Encryption failed reset phone screen.

So I tried to:

wipe cache partition

Wiping cache

Formatting cache

Cache wipe complete

Got to see the green battery full charge and the Safe Mode

However, The phone still return to the Encryption failed reset phone screen.

So now I'm really interested he's letting me take the phone home I'm going to use my Linux Lap Top see what I can do! Wish me luck 07/06/17 ~ Samuel F Campbell

The phone still return to the Encryption failed screen

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Just got to FTM

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Field Test Mode (FTM) or Field Test Display (FTD) is a software application often pre-installed on a Smartphone or tablet that conducts a special kind of field test known as a site survey and provides the user with technical details relating to the Smartphone's or tablet's Network connectivity and allows the user to run hardware tests on the device.

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To exit FTM mode, please try the following troubleshooting steps:

1.Turn off device by: ◦Removable Battery- removing the battery.

◦Non-removable Battery- pressing and holding the Power key for ten seconds.

2.Is one of the Volume keys held down by mistake while powering on the device? ◦Yes. Ensure that you only press and hold the Power key as you turn the device on.

◦No.

3.Is one of the Volume keys stuck? ◦Yes. Please review the conditions of our Limited Warranty for repair services.

◦No.

4.Has the device experienced any physical or liquid damage? ◦Yes. Please review the conditions of our Limited Warranty for repair services.

◦No.

5.Have you tried wiping the cache partition of the device? ◦Yes.

◦No. Perform a Wipe Cache Partition.

6.Have you tried doing a hard reset? ◦Yes.

◦No. Perform a Hard Key Reset.

If the issue persists, then please contact ZTEUSA at 1-877-1759 for more assistance.

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Held the power button down till Powered off. The phone still return to the Encryption failed reset phone screen.

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