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This is the first generation of Amazon Fire TV (model CL1130), released on April 2, 2014. It is a powerful media streaming and gaming device that allows the user to stream digital audio/video content to a high-definition television as well as play video games.

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Why isn't there any image on the screen?

When I try to connect the Amazon Fire TV device to my TV using a HDMI cable, all I can see is a black image on the TV. What can I do to fix this problem?

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I have a question. I have done troubleshooting for my fire TV and it just shows Amazon on TV screen but unable to use Alexa on remote or pull up any applications for the past few days. Does this mean I need another gaming remote. Light shows blue on box and remote and just frustrated...

Thank you,

Any help would be appreciated..

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I have the same problem, i.e. no image from the AFTV.

[B]Background[/B]

The box was working perfectly.

I powered it off for a couple of weeks and when I attempted to use it again, it seems to power up, but there is no picture/menu/logo displayed.

[B]Things I've tried so far:[/B]

1)Powered off and on again - no change. The light on front flashes normally and then stops flashing. No flickering/image on TV.

2)Pressed select "Select"+"Play" to reboot the box. I can see the LED go out and then come on again. No flickering/image on the TV.

3)Pressed "Up"+"Rewind" - I can see the LED on the AFTV change to orange and flashing for while, but again no image on the TV.

4)I can successfully ping the box from a PC.

5)I've disconnected all other HDMI cables from the TV and carried out all the tests above - no change.

6)I've disconnected the AFTV from the HDMI cable and replaced with a laptop - this works perfectly, I can use the TV from the laptop.

7)When the AFTV has gone to sleep/standby and the TV is switched off, pressing "SELECT" wakes up the AFTV and switches on the TV, but still nothing is displayed.

So it seems that the AFTV is functioning correctly and receiving commands from the remote, but it still refuses to display any image/picture/icon/menu, i.e. anything.

Any ideas? Something else I can try? Known problem? Can fixed by opening the box?

Thanks in advance

by

Pertaining to fire stick. Amazon prime app not showing image but I can hear the audio. Working with Hulu Netflix etc. please help

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Netflix and HBONow on my my firestick would not show video but both would play sound. Netflix had full menus and even played the subtitles when I turned them on. I had other video apps that were streaming with no issues. I read somewhere that this was possibly a bandwidth issue. I power cycled my modem/router and firestick. This is what solved the netflix sound with no video issue for me. Hope this helps - Good luck.. (Power Cycle = disconnect power and re-connect power)

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Thank you for the advise this definitely worked

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15 Answers

Most Helpful Answer

If you are getting trouble with Fire TV then you can restart device. You can use remote to restart.

Clear app data

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See step 2 in my things already tried

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yes its working.

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its working

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We had black screen with audio, though. Fixed it by unplugging everything……

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Worked like a charm! Thank You!

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Worked beautifully!! Thank you!!

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Thanks , that fixed this issue!

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Fire TV Black screen is the one most common issues while operating with a device. Most of the reason/cause behind this problem like slow internet, loose cable connection, Hardware Impairment with HDMI port and more. In my case, the issue with the internet connection. So, to resolve internet issue, I followed some steps that I found on here and you can also try these steps:

Step 1: Try using different HDMI cable.

Step 2: Connect the HDMI cable to a different HDMI input port.

Step 3: Restart your router.

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I googled this problem. It said to restart the Fire Stick by holding down the select button and the start button and IT WORKED!

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I tried to restart this way and it worked the first time!!! Thank you!!!

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Worked for me too first try.

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Where is the “start” button?

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What!!!! This totally fixed it! I’m in heaven. Hold down the select and play/pause button!

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Also make sure your TV set supports 1080P HD.

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I had the same problem. Unplugged everything, plugged it back in, and no change. I then reset the firestick via the remote by holding down the SELECT button and the PLAY/PAUSE button, that solved it for me!

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Try these steps and troubleshoot your Amazon Fire Stick

  • Make sure your TV is in ON condition and set to same HDMI input channel your Fire TV device is connected.
  • Remove and reconnect your HDMI cable to connect your fire TV device or you can also try a different HDMI cable if it is broken.
  • On temporary check remove other devices connected to different HDMI ports.
  • The Amazon Blank Screen will also occur due to not choosing the correct resolution.
  • To choose the different resolution like 1080p, 720p then press Up and Rewind buttons on your Fire TV remote at the same time for a few seconds. The system shows you the available resolution. These pass for 10 seconds each and if you see correct resolution then select “Use Current Resolution.”
  • When the Fire TV device is connected to A/V receiver or soundbar you should make sure that receiver is on and switched to correct input. If this doesn’t work, try connecting your Fire TV device directly to the television.
  • The Amazon black screen may also occur when you start or stop streaming video in 4K Ultra HD your TV screen may flicker or turn black for up to five seconds. Amazon fire stick black screen after algo

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1.) The first thing you should check is your tv is on the right input for the HDMI input from the Amazon Fire TV. Then make sure both connections are secure the correct tv input port and the Amazon Fire TV output port.

2.) If nothing seems loose and you still have no image on your screen, check for any cuts, scrapes, or damage to the HDMI cable. If another cable is available, switch it out to rule out the cable is not working.

3.) If you still have no signal try another tv, then try turning off the Amazon Fire TV and wait 5 to 10 seconds. If none of the above the steps resolve the issue, you may have physical damage to the port. You should then refer to the troubleshooting page:

Amazon Fire TV Troubleshooting

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I googled this problem. It said to restart the Fire Stick by holding down the select button and the start button and IT WORKED!

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I'm not able to see anything on my screen to see if its on the right input, any suggestions?

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Your memory is full or it reached the maximum storage of 5gb, try to replace the mother board since Amazon can't provide you on how to restore or reset to factory settings.

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I skimmed through all the things you did to try and get it to work. I don't think that I saw this solution: just replace the USB cable. I was having the same issue as you and I did all the things that you did to try to get it to work. Then I just switch the cable and problem solved.

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Yep, I get blank screen but can still hear the clicking when i press the remote. Only thing that fixes it for me is yanking the power cable out and back in again.

I need to do this 2 or 3 times a week now. Decent service, terrible hardware!

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I googled this problem. It said to restart the Fire Stick by holding down the select button and the start button and IT WORKED!

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What's the start button????

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'''Amazon Fire Stick Black Screen''' is the one most popular issues while performing with a device. Most of the reason or cause behind this problem like slow internet, loose cable connection, Hardware Impairment with HDMI port and more. In this case, the issue with the internet connection.

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Unplug the power to your actual screen and the FireTV stick. Wait 30 sec, then plug it in. Works like a charm for me.

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Amazon Fire Stick Black Screen is one of the major problems that can happen at anytime. It was really a very annoying situation when you want to watch your favourite TV show or movie and your fire tv screen get black. If you face this type of problem, then do these basic troubleshooting steps that I found '''here''' to get your Amazon Fire TV Stick in working back again.

  • Disconnect fire tv device from HDMI port and plug it back in.
  • Replace the HDMI cable with a new cable
  • Unplug your fire tv device from an adapter or power cord and then plug it back.
  • Check all cords are plugged in a power source and properly connected to the device.

I hope this troubleshooting steps will help you to get your problem fixed.

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Hey it seems your misguiding people with links.

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I had this problem too. As well picture and NO audio. Fixed it by plugging Fire Stick into a different USB port

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Causes For The Amazon Fire Stick Black Screen Issue:

  • Improper power supply.
  • Signal problem.
  • HDMI cable problem.
  • Fault in the remote of the fire stick.
  • Modifications leading to damaged host files.
  • Compatibility question arises on the screen.
  • Faulty motherboard.
  • Outdated firmware of the fire stick.
  • Etc.

Resolution to Fix Amazon Fire Stick Black Screen

  • Many users report that the screen of their TV gets stuck while loading the Amazon fire stick and they are not able to go to the other options. For getting out form this kind of situation, you need to troubleshoot your fire stick remote. Ensure that the fire stick remote is properly connected to the firestick device.
  • Now, you must turn off your device and then disconnect the power cord from your fire stick.
  • Reconnect the cables and switch on the device again. You can switch on the device again through the use of the remote.
  • You need to press and hold the “select” button along with the “play/pause” button for at least 5 seconds.

Or you can simply follow the given steps given below.

  • Firstly, you must go to the home menu of your Amazon fire stick. Go to the settings and then the device and then make a click on the “Restart” button.
  • The Amazon fire stick powers itself through the TV only, but sometimes, the fire stick does not get the required power due to some other factors. So, it is always advisable to use the USB power cable to connect your fire stick to the power supply.
  • For those who use the HDMI extender for connecting the fire stick to the power supply, must go with the HDMI cable of high-speed capability instead of going with the normal cables.
  • Or else, you must choose a different HDMI port on your TV and then try to connect your fire stick through it.

Some other measures you can go with to get rid of black screen on Amazon fire stick:

  • Make a selection for the working HDMI port through which you have connected your fire stick to the TV.
  • Try using the different HDMI cable extender to connect your fire stick with TV.
  • You must check and unplug any other connected device with your TV.
  • You must press and hold the “Up” button along with the “rewind” button in the remote of your fire stick for at least five seconds, this will provide you with the option to change the resolution.
  • When a user tries to stream media content in the 4K UHD resolution, the chances of a black screen or the flickering screen becomes higher. So, you need to wait for a while till the content loads up.

If you have tried all the aforementioned solutions to fix the issue of Amazon fire stick black screen after logo but still the issue prevails in your device, then you must contact us as soon as possible. Our technical team is at your service 24X7, you will get assured solution for whatever problem you are facing with your amazon fire stick device. You can come up to us regarding any Amazon fire stick related problem and get the guaranteed working solution for the same.

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