started washer..motor is running but nothing moving and it wont let me
start the cycle..sounds like motor is running but its not and then it wont let me stop to unlock it
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First unplug it for 5 minutes to allow it to reset, if you get an error code it could help with diagnostics.
User Control and Display Board
If the washer won't start, the user control and display board may be defective. Check for power to the washer first.
If the washer won't start the timer might be defective. This part is often misdiagnosed, check other components before replacing this timer.
If the washer won't start the line fuse might have blown.
If the washer won't start the thermal fuse may have blown. It can be tested for continuity. Watch our fuse testing video for more information.
Main Control Board
If the washer won't start the main control board might be defective. This is not common. Check other parts and causes first.
Door Lock Motor and Switch Assembly
If the washer won't start the door lock assembly should be checked. The door lock can fail either mechanically or electrically. Test any switches on the door lock with an Ohm meter. The switches should have continuity according to their design.
Other Causes and Conditions
Incoming Power Problem
If the washer won't start check to see if there is power at the electrical outlet which the washer is plugged into. Plug a lamp or radio into the outlet to check it. If the outlet is dead, check the circuit breakers or fuses for the home.
If the washer won't start, check to be sure there is power to the electrical outlet for the home. If that is OK, the power cord itself might be defective. This is rare. You can check the power cord with an Ohm meter for continuity.
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