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How do you set up the HBO password

I bit on this promotion and ordered the new Apple TV. I tried to order the HBO NOW before the first free month promotion ends in three days. Bought the APP via iTunes on my Mac Pro. I then downloaded the APP to my MiniPad and attempted to get it going. It asks for my email and password. From what I've found with a web search, this password is different than my iTunes account. I've requested a password reset from my pad twice with no email response. My iTunes uses my PayPal account but it has not been charged. I got this confirmation yesterday but nothing else:

Dear Richard,

This email confirms your order of the following subscription with a free trial of 1 month. You are not charged for the free trial period, but when your 1 month subscription auto-renews on 05/26/15 you will be billed $14.99 for the period.

Name of Subscription: HBO NOW℠

Name of Application: HBO NOW

Content Provider: HBO Digital Services, Inc.

Date of purchase: 04/26/15

Subscription Period: 1 month

Length of Trial: 1 month

Renewal Price: $14.99

Payment Method: iTunes account

The subscription period will automatically renew unless you turn it off no later than 24 hours before the end of the current period. To cancel auto-renewal or manage your subscriptions, click below and sign in.

Developer's Support Page or Terms of Use:

Go to iTunes.


The iTunes Store team

How do I get a password?

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1-Log in to your iTunes account through iTunes on your MAC or PC.

2-Select Store from top and then view account, put your iTunes password again.

3-Move down until you see Settings under that you will see subscriptions select manage.

4-You will see HBO NOW with Auto renew on, select edit then select Auto renew off then done.

5-Download HBO NOW App for your iPhone or iPad and register with your same Email what you are using for Apple itunes, BUT different Password.

6-Go to your Apple TV and select HBO NOW and select second option, which is you have an account and subscription.

7-It will ask for your Email and password, put the Email and password you created in step 5.

8-Do the step 1,2,3 and 4 but change HBO NOW with Auto renew to ON then done.

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Is the root of the problem using a different email address for HBO Now login vs. the one used for Apple ID/iTunes? I used a different email address when I registered for HBO Now on Apple TV because the one I used when I set up my Apple ID is no longer valid. I have thought about changing my Apple ID, but that comes with its own set of complications.

BTW, iTunes no longer allows you to change the Auto Renew option.


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HBO GO is the best channel. I love to watch the programs in that channel. I activated my account from which guided me in an simple way.

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